Eric Eleam
Bear,DE
Summary
Results-oriented Operations Manager with a proven track record of streamlining processes, controlling costs, and exceeding business targets. Collaborative and detail-oriented, adept at working with consultants, area leaders, and employees to drive efficiency. Expertise in operational and budget management techniques.
Overview
20
20
years of professional experience
Work History
Local Operations Manager
Verizon Corporation
NYC, Westchester & Rockland County, New York
01.2008 - 09.2024
- Monitored and improved the efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Led operations teams by offering direction, training, and support to achieve company objectives
Acting Associate Director Dispatch Center
Verizon Corporation
NYC, Westchester & Rockland County, New York
01.2005 - 09.2024
- Devised methods optimizing company performance.
- Managed budget processes, ensuring financial plans aligned with business objectives
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Controlled force application for effective load management and financial oversight
Acting Associate Director of Operations
Verizon Corporation
NYC, Westchester & Rockland , New York
01.2005 - 09.2024
- Ensured compliance with safety procedures through extensive employee training
- Managed operational performance of aerial lifts, trucks, vans, cars, and EV charging stations
- Facilitated inter-departmental cooperation for the effective implementation of technology projects
Education
Pima Community College
05-2006
Associate of Science -
Middlesex Community College
05-2004
US Navy E5
Honorable Discharge With Good Conduct 01-1990
Skills
- Business and Operations Management
- Technical Training and Development
- Project Management
- Cross-functional coordination
- Employee Motivation
- Customer Service
Timeline
Local Operations Manager
Verizon Corporation
01.2008 - 09.2024
Acting Associate Director Dispatch Center
Verizon Corporation
01.2005 - 09.2024
Acting Associate Director of Operations
Verizon Corporation
01.2005 - 09.2024
Pima Community College
Associate of Science -
Middlesex Community College
US Navy E5
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