Eric Elliott
West Palm Beach
Summary
Dynamic and results-driven professional with a proven track record as an Owner Operator, FOH Manager, Bar Manager, Bartender, and Server. Leveraging strong product knowledge in bar and culinary settings and customer service skills to enhance revenue and brand visibility. Adept at training teams and implementing effective business strategies, consistently achieving operational excellence in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner Operator
Pirate Ice Shaved Ice
Key West
02.2015 - 01.2025
- Implemented successful linear and exponential business strategies to increase revenue.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Created marketing strategies to drive revenue and increase brand visibility.
- Inventory management, product development, and all accounting/financial responsibilities.
Bartender/Server
Breakfast Club 2
Key West
04.2018 - 06.2023
- Effectively multitasked within fast-paced environment.
- Performed opening and closing duties including restocking supplies.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Remained calm and poised during busy periods, promoting great customer service to guests.
FOH Manager/Bar Manager
Mangoes Restaurant
Key West
02.2017 - 05.2022
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Trained front of house staff in customer service excellence and operational procedures.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Coordinated with back of house management to ensure seamless service delivery.
Bartender
Beach Side Marriott
Key West
07.2018 - 08.2021
- Managed accurate bar tabs and processed cash, room charges, and credit card transactions.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted customers warmly upon entrance to the pool bar.
- Performed opening and closing duties as assigned by supervisor.
- Neatly sliced and pitted fruit for garnishing drinks.
Education
Associate of Applied Science - Commercial Diving/Tending
Ocean Corporation
Houston, TX11-2010
High School Diploma -
Northeast Christian Acadamy
Houston, TX01-1999
Skills
- Team building
- Employee training
- Regulatory compliance
- Inventory management
- Customer service
- Sales forecasting
- Conflict resolution
- Process improvement
- Time management
- Effective leader
- Multitasking capacity
- Staff management
Certification
- Safe Serve Certified
- OSHA 30 Certified
- First Aid & CPR Certified
Timeline
Bartender
Beach Side Marriott
07.2018 - 08.2021
Bartender/Server
Breakfast Club 2
04.2018 - 06.2023
FOH Manager/Bar Manager
Mangoes Restaurant
02.2017 - 05.2022
Owner Operator
Pirate Ice Shaved Ice
02.2015 - 01.2025
Associate of Applied Science - Commercial Diving/Tending
Ocean Corporation
High School Diploma -
Northeast Christian Acadamy
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