- Volunteer Work
- Outdoor Recreation
- Reading
- Playing Sports
- Strategy Games
Eric Elsholz
Cadillac,MI
Summary
Dynamic and results-oriented professional with extensive experience in customer service and inside sales management, notably at B&P Manufacturing. Excelled in conflict resolution and customer relations, enhancing loyalty and satisfaction. Skilled in data entry and critical thinking, I spearheaded initiatives that significantly improved team performance and sales outcomes.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Inside Sales Manager
B&P Manufacturing
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Insurance Producer
Zachary Miller State Farm
08.2021 - 04.2022
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Worked in high-volume, competitive sales environment.
- Provided detailed information about company insurance products.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
Inside Sales Manager
Alro Steel Corporation
01.2012 - 07.2021
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed 3 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Mentored junior team members on best practices for inside sales techniques, fostering a culture of continuous improvement within the department.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
Education
No Degree - General
Northern Michigan College
Traverse City, MIHigh School Diploma -
Cadillac Senior High School
Cadillac, MI06-2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Product Knowledge
Interests
Timeline
Customer Service Representative/Inside Sales Manager
B&P Manufacturing
04.2022 - Current
Insurance Producer
Zachary Miller State Farm
08.2021 - 04.2022
Inside Sales Manager
Alro Steel Corporation
01.2012 - 07.2021
No Degree - General
Northern Michigan College
High School Diploma -
Cadillac Senior High School
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