Visits offender residences, jails, correctional facilities, courthouses, social services, and other agencies to obtain offender information; interviews, counsels, and trains offenders concerning reintegration skills and evaluates offender adjustment and recommends revisions to parole supervision plans.
Conducts activities to monitor offender compliance with the conditions of supervision to include alcohol and drug testing. Document offender supervision activities, and maintain required records; prepare evaluations, recommendations.
Conduct and utilize assessments that identify needs, risks, and responsivity to develop effective intervention strategies targeted at reducing recidivism and formulating case plans and supervision needs for individual offenders.
Responds to inquiries from offenders and the public in person, telephonically, and in writing.
Correction Officer
Texas Department of Criminal Justice
Palestine, TX
03.2016 - 10.2016
Maintain custody and security of offenders including restraining and securing assaultive offenders. Search for escaped offenders while providing and implementing safety conditions including the use of force and deadly force, use of chemical agents and firearms, to control offenders.
Supervise and provide security of offenders performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations.
Read, review, and properly apply information found in offender records which are related to the offender’s health and safety and the security of the facility.
Tech Support & Customer Care
Alorica Inc.
Huntsville, AL
02.2015 - 02.2016
Provide technical support during product configuration and resolving technical issues.
Answer internal and external customer inquiries via phone and/or email.
Maintain and exceed the expected level of productivity and quality standards.
Accurately code all information relevant to each customer’s inquiry.
Perform effectively in a fast-paced /high volume environment.
Administrative Manager
The Nambangi Brothers
Dallas, TX
05.2014 - 01.2015
Handle Logistics and Administrative duties.
Acquire new business.
Perform inventory and making sure that supplies are adequate.
Acquire and maintain new business.
Supervisor
Express Gruppen AB
Stockholm & Malmo, Sweden
09.2007 - 04.2014
Interact with guests and colleagues in a friendly and respectful manner.
Verify and balance financial entries, investigate and correct discrepancies, and make daily reports for Management and Housekeeping departments.
Managed and supervised a term of co-workers.
Performed quality-control tests and evaluated co-workers.
Brought in new business to the company.
Filed important records and helped maintained cordial work relationships between the clients and my team.
Performed inventory and making sure that supplies are adequate.