Eric Esparza
Spokane Valley,WA
Summary
Results-driven professional with 20+ years of experience, offering expertise in leveraging extensive knowledge, relationship-building skills, and problem-solving abilities to meet customers' unique needs and drive their success in diverse industries. Committed to delivering value and profitability to organizations. A dedicated team player with exceptional organizational capabilities, adept at managing multiple projects simultaneously while maintaining accuracy. Skilled in task prioritization and consistently meeting deadlines.
Overview
18
18
years of professional experience
Work History
Branch Manager
Wheatland Bank
12.2020 - Current
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
- Maintained friendly and professional customer interactions.
- Complied with established internal controls and policies.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance of multiple branches.
Commercial Lending Officer
RiverBank
07.2019 - 11.2020
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information
- Meet with applicants to obtain information for loan applications and to answer questions about the process
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
- Review loan agreements to ensure that they are complete and accurate according to policy
- Examine, evaluate, or process loan applications
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
- Network within communities to find and attract new business
Branch Manager/Assistant Manager/Personal Banker
Umpqua Bank
10.2006 - 06.2019
- Recruit staff members and oversee training programs
- Oversee daily and monthly operations and sales
- Coach staff to successfully meet sales and career goals
- Compile information about new accounts, enter account information into computers, and file related forms or other documents
- Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit
- Perform teller duties as required
- Refer customers to appropriate bank personnel to meet their financial needs
- Investigate and correct errors upon customers' request, according to customer and bank records
Education
Bachelor of Arts (B.A.) - History
EASTERN WASHINGTON UNIVERSITY
Cheney, WA06.1997
Skills
- Time Management
- Ability to work well as a Team Member
- Coaching and mentoring
- Meet Individual and Business needs
- Exceptional Service
- Excels in team leadership
Timeline
Branch Manager
Wheatland Bank
12.2020 - Current
Commercial Lending Officer
RiverBank
07.2019 - 11.2020
Branch Manager/Assistant Manager/Personal Banker
Umpqua Bank
10.2006 - 06.2019
Bachelor of Arts (B.A.) - History
EASTERN WASHINGTON UNIVERSITY
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