Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERIC ESPINOSA

Westfield,IN

Summary

An Accomplished Casualty Claims Resolution Specialist & Interim Casualty Claims Manager with experience in demonstrating exceptional skills in leadership, growth & development, negotiation, liability assessment, policy interpretation, and risk management. Achieved "Extraordinary" performance impact for 2024, and trending Extraordinarily for 2025 as an Interim TM. Served as a member of the DEI Committee and a Medicare Subject Matter Expert. Created, developed, & lead the Backup Support Team. Past experience as an Assistant General Manager at Cooper's Hawk Winery & Restaurant with expertise in driving sales, and employee development. Successful in fostering a culture of continuous improvement through effective mentoring in training. Strong commitment to fostering teamwork and sportsmanship with a focus on developing young athletes both on and off the field as the head Junior Varsity Baseball Coach at Westfield High School.

Overview

12
12
years of professional experience

Work History

Interim Claims Manager - Casualty

Liberty Mutual
Indianapolis, Indiana
04.2025 - Current
  • Trending towards extraordinary results according to Q3 Check-In though 6 months of assignment.
  • Developed and monitored key performance indicators for claims department, driving improvements.
  • Reviewed and approved settlement offers and expense payments, maintaining authority within delegated limits.
  • Guided Team Members through complex claims negotiations, achieving favorable settlements within policy limits.
  • Provided training and guidance on best practices for handling new and existing claims.
  • Monitored the performance of adjusters to ensure accuracy, timeliness and compliance with departmental standards.
  • Resolved escalated customer issues by providing effective solutions in a timely manner.
  • Constructed, supervised, and operated Backup Support Team.
  • Conducted interviews with candidates.
  • Coached team members undergoing performance improvement plans.

Casualty Claims Resolution Specialist III

Liberty Mutual
Indianapolis, IN
01.2021 - Current
  • Completed 2024 in the "Extraordinary" Performance Impact Category
  • Selected as a Subject Matter Expert for Medicare Compliance
  • Served as Backup TM during Primary TM's absence.
  • Developed optimal Medicare release language suitable for specials outlined section in open-ended settlements.
  • Member of the Lumen Test Group team which provides feedback on proposed changes.
  • Worked alongside Interface designer to address challenges in updated experiences.
  • Effectively negotiate and resolve casualty claims above 7 day goal ytd
  • Investigate and determine coverage & liability above personal and department goals.
  • Analyzed claim documents, such as medical records, bills and invoices, to ensure accuracy of information.
  • Collaborated with DEI committee as team contact for inclusive initiatives.
  • Provided guidance and support to new hires in claim handling as a member of the Welcome Committee.
  • Designated as a Desktop Mentor for adjusters, providing guidance to enhance operational effectiveness.
  • Exceeded workplace benchmarks regularly through proven strategies.

Junior Varsity Baseball Head Coach

Westfield High School
Westfield, IN
03.2018 - Current
  • Coach and develop athletes/assistant coaches/managers
  • Instruct athletes in fundamentals, strategy, and physical training
  • Lead JVW team to 2 Hamilton County Tournament Championships
  • Assist Varsity Head Coach with program duties
  • Welcome athletes into the culture of baseball program
  • Earned 1 sectional/regional championship throughout tenure
  • Guide many athletes into Collegiate programs and 1 athlete drafted out of high school throughout tenure

Assistant General Manager

Cooper's Hawk Winery & Restaurant
11.2013 - 09.2021
  • Supervise operations across seven departments with a team of 150 staff members, including management.
  • Took on responsibilities of General Manager role for a six-month period to support leadership development.
  • Analyzed financial data to enhance restaurant operations.
  • Facilitated positive interactions among guests and wine club members.
  • Ensured smooth operations by addressing conflicts among Guests, Team Members, and Facilities.
  • Led recruitment, interview processes and candidate onboarding.
  • Achieved steady growth in sales ranging from 103% to 110% amid the challenges of the 2020/2021 pandemic.
  • Drove annual sales upwards of $10 million through successful collaboration with our staff.
  • Facilitated employee growth leading to development of over 50 team members.
  • Assigned responsibilities strategically to aid team members and streamline processes.
  • Served as Brand Ambassador for the wine club program, propelling membership past 15,000 members.
  • Designed and deployed programs enabling Management teams to enhance knowledge, control inventory, and optimize budget adherence.

Education

Academic Honors Diploma -

Portage High School
Portage, IN
06.2010

Automotive Trade Diploma -

Lincoln College of Technology
Indianola, United States
01.2014

Skills

  • Management/Supervisory
  • Customer Service
  • Negotiation
  • Investigation
  • Excel
  • Employee Development
  • Critical Thinking
  • Policy Interpretation
  • Time management
  • Claims Management Systems
  • Conflict Resolution
  • Risk Management
  • Hiring/Onboarding
  • Adaptability
  • Interpersonal
  • Liability Assessment

Timeline

Interim Claims Manager - Casualty

Liberty Mutual
04.2025 - Current

Casualty Claims Resolution Specialist III

Liberty Mutual
01.2021 - Current

Junior Varsity Baseball Head Coach

Westfield High School
03.2018 - Current

Assistant General Manager

Cooper's Hawk Winery & Restaurant
11.2013 - 09.2021

Academic Honors Diploma -

Portage High School

Automotive Trade Diploma -

Lincoln College of Technology

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