Eric Ford
BALA CYNWYD,PA
Summary
Seeking opportunities to expand and enhance professional experience in customer service, problem-solving, and leadership within an organization. Committed to delivering exceptional service and resolving complex issues to ensure customer satisfaction. Eager to contribute strong communication skills, adaptability, and strategic thinking to drive positive results and foster a collaborative work environment.
Overview
22
22
years of professional experience
Work History
Branch Sales Professional
Ecoshield Pest Solutions
01.2024 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Negotiated prices, terms of sales and service agreements.
Client Advisor
BMW of the Main Line
09.2021 - 05.2022
- Initiate rapport with potential customers whether they were walk-ins or acquired by set appointments.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Negotiating with clients to close deals, utilizing with the utmost professionalism while meeting the expectations of the brand,
Police Officer
Delaware River Port Authority
03.2003 - 01.2019
- Responsible for protecting life, property, and Delaware River Port Authority assets in the Commonwealth of Pennsylvania and the state of New Jersey
- Enforcing PA/NJ motor vehicle laws as well as enforcing multiple municipal statutes
- Assisted in training and mentoring new recruits while in the field by emphasizing high standard customer service and professionalism
- 16 Years RETIRED
Education
Speech Communications
Emerson College
Boston, MACertification - Criminal Justice/Law Enforcement Administration
Rowan College At Gloucester County
Sewell, NJ07-2003
Skills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
Awardsandacknowledgements
- Recognition of Merit, 2014, ASIS International Greater Philadelphia Chapter
- Recognition of Merit, 2005, ASIS International Greater Philadelphia Chapter
- Commendation for Bravery, 2004
Timeline
Branch Sales Professional
Ecoshield Pest Solutions
01.2024 - Current
Client Advisor
BMW of the Main Line
09.2021 - 05.2022
Police Officer
Delaware River Port Authority
03.2003 - 01.2019
Speech Communications
Emerson College
Certification - Criminal Justice/Law Enforcement Administration
Rowan College At Gloucester County
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