ERIC FOY
BROOKLYN
Summary
Charismatic and results driven business professional with a passion for building relationships, creating exceptional client experiences, and representing brands with authenticity and excellence. Backed by 10+ years of global customer-facing experience, a Bachelor’s degree in Business, and a minor in Hospitality, brings a unique blend of business acumen, sales aptitude, and luxury service expertise. Known for connecting effortlessly with people from all backgrounds, earning trust quickly, and turning interactions into lasting relationships. Excels in client relations, business development, sales, partnerships, and premium customer experience roles where communication, influence, and relationship building drive success.
Overview
10
10
years of professional experience
Work History
Membership Manager
Soho House & Co
New York, NY
05.2025 - 05.2026
- Developed and implemented membership engagement strategies to enhance member satisfaction and retention.
- Led cross-functional teams to execute membership events, fostering community connections among members.
- Analyzed membership data trends to inform strategic decisions and improve program offerings.
- Managed onboarding processes for new members, ensuring seamless integration into the Soho House culture.
- Cultivated relationships with VIP clients and major brands, enhancing brand visibility and client satisfaction for Porsche, Gucci, L'Oreal, and Chanel.
Flight Attendant
United Airlines
Newark
02.2021 - 03.2025
- Lead flight attendant manager on international flights for business class service leading a team of 10 or more Coordinated with flight crew members to manage in-flight services efficiently, enhancing passenger experience and resolving concerns promptly
- Managed onboard inventory and service logistics, optimizing resource utilization while ensuring consistent service quality across long-haul flights
- Coordinated logistics and operational tasks at Newark Airport to optimize workflow.
Flight Attendant/ Operations Manager
Endeavor Airlines
New York City
12.2015 - 01.2020
- Managed catering logistics and inventory control for regional routes, ensuring seamless service delivery while maintaining cost-effective operations
- Analyzed route profitability metrics and scheduling patterns to recommend strategic improvements for regional network optimization
- Supervised cabin crew operations while maintaining safety protocols and service standards across Delta's regional fleet
Education
BA - Hospitality Management
East Carolina University
Greenville08-2014
Diploma - undefined
Lee Early College HS
Sanford05-2012
Skills
- Team Collaboration (Expert),
- Operational Management (Expert),
- Luxury Sales(Expert),
- VIP Client Relations (Expert),
- High Net-Worth Client Service(Expert)
- Customer Experience Management(Expert)
- Brand Partnerships(Expert)
- Stakeholder Management(Expert)
- Event Coronation(Expert)
- Public Relations Support(Expert)
Accomplishments
Hand selected as Soho House’s inaugural Ambassador, serving as the dedicated liaison for the organization’s highest tier members. Delivered bespoke concierge services, secured exclusive reservations and experiences, and fostered long-term relationships that enhanced member engagement, loyalty, and overall satisfaction
LANGUAGES
English (Native), Spanish (Proficient).
Timeline
Membership Manager
Soho House & Co
05.2025 - 05.2026
Flight Attendant
United Airlines
02.2021 - 03.2025
Flight Attendant/ Operations Manager
Endeavor Airlines
12.2015 - 01.2020
Diploma - undefined
Lee Early College HS
BA - Hospitality Management
East Carolina University
INTERNSHIPS
EVENT MANAGER Cheer LTD Mar 2010 - Mar 2013 Raleigh Coordinated operations and time for national cheer competitions.