ERIC FOY
BROOKLYN
Summary
Hospitality leader with 10+ years of experience in VIP service and relationship management for executives and luxury clientele. Skilled in creating memorable guest experiences, leading teams, and executing high-profile events to enhance brand loyalty. Committed to operational efficiency and exceptional customer service in fast-paced environments, with a focus on elevating premium experiences within sports and entertainment sectors.
Overview
1
1
Language
10
10
years of professional experience
Work History
Membership Manager
Soho House & Co
New York, NY
05.2025 - 05.2026
- Managed a portfolio of high-net-worth members, executives, creatives, and celebrity clientele, delivering personalized, white-glove service that strengthened member satisfaction, loyalty, and retention.
- Selected as the first North American Soho One Ambassador, representing Soho House's highest-tier membership program and curating elevated experiences for the brand's most exclusive members.
- Developed meaningful relationships with VIP members by anticipating needs, resolving complex requests, and delivering exceptional hospitality in a fast-paced luxury environment.
- Collaborated with hospitality, events, operations, and marketing teams to execute exclusive member events, private experiences, and brand activations while ensuring seamless service.
- Served as a trusted brand ambassador, maintaining the highest standards of professionalism, discretion, and personalized service across every member interaction.
- Built strategic relationships with luxury brands, business leaders, and community partners to enhance member engagement and expand premium experiences.
- Led and mentored team members to deliver consistent five-star service, fostering a culture of accountability, collaboration, and operational excellence.
Flight Attendant
United Airlines
Newark
02.2021 - 03.2025
- Led flight attendant team on international business class flights, coordinating with crew to enhance in-flight service and promptly resolve passenger concerns
- Managed onboard inventory and service logistics, ensuring consistent service quality across long-haul flights
- Facilitated logistics operations and operational tasks at Newark Airport to optimize workflow.
Flight Attendant/ Operations Manager
Endeavor Airlines
New York City
12.2015 - 01.2020
- Managed catering logistics and inventory control for regional routes, ensuring seamless service delivery and cost-effective operations that enhanced customer satisfaction
- Analyzed route profitability metrics and scheduling patterns to recommend strategic improvements for regional network optimization, contributing to overall operational efficiency
- Supervised cabin crew operations, upholding safety protocols and service standards across Delta's regional fleet to ensure a consistent passenger experience
Education
BA - Hospitality Management
East Carolina University
Greenville08-2014
Associate of Arts - Business Administration
Lee Early College HS
Sanford05-2012
Skills
- Team Collaboration (Expert),
- Operational Management (Expert),
- Membership Sales,
- VIP Client Relations (Expert),
- Wealth management
- Membership Development
- Customer experience
- Brand Partnerships(Expert)
- Stakeholder Management(Expert)
- Event coordination
- Community Engagement
Accomplishments
Hand selected as Soho House’s inaugural Ambassador, serving as the dedicated liaison for the organization’s highest tier members. Delivered bespoke concierge services, secured exclusive reservations and experiences, and fostered long-term relationships that enhanced member engagement, loyalty, and overall satisfaction
LANGUAGES
English (Native), Spanish (Proficient).
INTERNSHIPS
EVENT MANAGER Cheer LTD Mar 2010 - Mar 2013 Raleigh Coordinated operations and time for national cheer competitions.
Timeline
Membership Manager
Soho House & Co
05.2025 - 05.2026
Flight Attendant
United Airlines
02.2021 - 03.2025
Flight Attendant/ Operations Manager
Endeavor Airlines
12.2015 - 01.2020
BA - Hospitality Management
East Carolina University
Associate of Arts - Business Administration
Lee Early College HS