Eric Fracker
port charlotte
Summary
Dynamic business leader with a proven track record at Doyle Sails, excelling in operations management and client relationship management. Successfully enhanced customer satisfaction and team performance through strategic planning and effective staff training. Recognized for resolving conflicts and driving profitability while maintaining a high-quality service environment.
Experienced with managing all aspects of business operations, including financial oversight and strategic planning. Utilizes effective leadership techniques to ensure efficient daily management and team productivity. Track record of fostering strong customer relationships and driving business growth through innovative solutions.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Tropical Textiles
01.2017 - Current
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior product and service to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
Manager
Doyle Sails
02.2010 - 01.2017
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
North Sails
02.2007 - 08.2010
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth. manage service loft.
Education
High School Diploma -
Rocky River High
Rocky River, OH06-1976
Skills
- Sales negotiation
- Client relationship management
- Operations management
- Staff training and development
- Vendor negotiation
- Strategic planning
- Inventory management
- Recruiting and hiring
Timeline
Owner/Operator
Tropical Textiles
01.2017 - Current
Manager
Doyle Sails
02.2010 - 01.2017
Manager
North Sails
02.2007 - 08.2010
High School Diploma -
Rocky River High