Eric Smith

• Over-sought more than 200 new and used vehicles transactions per month
• Doubled preowned sales and gross profit in 60 days
• Improved processes and procedures for preowned recon
• Hired and trained new sales people- increased sales force by 35%
• Established process for Certified Preowned.
• Certified Preowned Department went from zero preowned to leading district in 30 days
• We consistently exceeded monthly forecast-up trending
• Provision manager-wrote descriptions and priced all units in market.
• Set up process for wholesale, all units went to sale that could not satisfy UCI.
• Managed and trained sales managers
• Appraised cars-maximum profitability
• Worked with Auto Trader
• Developed relationship with Carmax to maximize profit.
• Worked with Carfax to ensure any and all discrepancies were mitigated and resolved
• Buyer/auction rep
• Upheld company policies and implemented standards fairly.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained above district CSI
• Communicated with all vendors and streamlined recon.

• Buyer- average 50 plus cars monthly- 3 million-floor plan- PVR 4k per copy
• Auction Rep
• Provision Manager

• Wrote engaging and successful marketing, descriptions
• Purchased over $2 million in vehicles per month
• Established efficient workflow processes, and implemented modifications to improve overall effectiveness
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels

Provision Manager/Buyer

• Carried out day-day-day duties accurately and efficiently.
• Managed over 25 employees in sales department
• Quality Control- Inventory

• Training-personnel
• Buying
• Auto-provision
• Appraisals
• High Volume-multi-dealer inventory management

• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
• Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.

Buyer/Auction Rep

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.