Eric Gamble
Dayton,OH
Summary
Dynamic Retail Sales Specialist with a proven track record at Spectrum, excelling in customer service excellence and product knowledge. Skilled in training development and diverse customer engagement, I consistently enhanced customer satisfaction and resolved inquiries efficiently, driving sales and fostering strong relationships. Committed to delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Retail Sales Specialist
Spectrum
Beavercreek, OH
05.2022 - Current
- Compiled daily sales reports for review by senior management.
- Cultivated strong customer relationships through exceptional service.
- Enhanced customer engagement by delivering product knowledge and guidance on selections.
- Conducted inventory checks to identify shortages and discrepancies in stock levels.
Customer Service Representative
Montgomery County Environmental Services
Kettering, OH
03.2015 - 01.2021
- Handled customer inquiries regarding water and sewer services and billing via telephone.
- Composed customer correspondence using word processing software while providing requested billing documents.
- Scheduled and completed service orders, utilizing billing software for accuracy and efficiency.
- Conducted follow-up research to resolve billing discrepancies and adjust charges as needed.
- Evaluated account histories to identify trends and mitigate future issues effectively.
- Resolved billing inquiries and water leak issues for 80 customers daily through effective communication.
Education
High School Diploma -
Chaminade –Julienne Catholic High School
Dayton, Ohio06.2005
Skills
Product knowledge and sales expertise
- Active listening skills
- Training development
- Sales promotions
- Customer service excellence
- Store operations management
- Diverse customer engagement
Timeline
Retail Sales Specialist
Spectrum
05.2022 - Current
Customer Service Representative
Montgomery County Environmental Services
03.2015 - 01.2021
High School Diploma -
Chaminade –Julienne Catholic High School
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