Eric Gasca Martinez
Dallas,TX
Summary
Accomplished Account Research Specialist at GoodLeap, adept in bilingual communications and expert problem-solving, significantly improved customer satisfaction. Skilled in documentation management and Microsoft Office, demonstrated exceptional ability to drive business growth through meticulous research and cross-functional collaboration. Achieved project goals efficiently, showcasing a strong blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Account Research Specialist
GoodLeap
07.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
Loan Servicing Coordinator
GoodLeap
02.2022 - 07.2023
- Entered data regarding client and debtor information.
- Prepared payoff loans, processed lending related payments and completed loan maintenance requests.
- Traced and located debtors to notify persons of overdue payments by telephone and email.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Media Intern
Johnson County Chamber of Commerce
08.2021 - 12.2021
- Engaged in photography, graphic design and video content creation.
- Collaborated with team members to brainstorm creative ideas for new advertising campaigns.
- Supported the development of marketing strategies for the Hispanic community in Clarksville by creating bilingual media to drive high turnout at city events.
- Assisted staff members in translating Spanish written documents and creating bilingual media.
Site Coordinator
Be A Champion
05.2021 - 08.2021
- Provided informative reports to management as requested.
- Managed all activities- including food distribution and record keeping for crew with over five team members.
- Identified community resources and networked with local officials to coordinate.
- Developed strong relationships with my team, ensuring timely completion of tasks and adherence to guidelines.
Education
Bachelor of Arts - Communications
University of The Ozarks
Clarksville, AR12.2021
Associate of Science - Science
El Centro College
Dallas, TX05.2018
High School Diploma -
Dr Wright L Lassiter Jr Early College High School
Dallas, TX05.2018
Skills
- Expert bilingual speaking, written and reading skills (English and Spanish)
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Proficient in Microsoft Office, Excel, Word
- Proficient in MacOS
- Lending
- Underwriting
- Outbound Sales
- Filming and Video Editing
- Social Media Management
Languages
Spanish
Native or Bilingual
Timeline
Account Research Specialist
GoodLeap
07.2023 - Current
Loan Servicing Coordinator
GoodLeap
02.2022 - 07.2023
Media Intern
Johnson County Chamber of Commerce
08.2021 - 12.2021
Site Coordinator
Be A Champion
05.2021 - 08.2021
Bachelor of Arts - Communications
University of The Ozarks
Associate of Science - Science
El Centro College
High School Diploma -
Dr Wright L Lassiter Jr Early College High School
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