Eric Gauthier
East Brookfield,MA
Summary
Dynamic Account Manager with A. Arsenault & Sons Inc., adept at enhancing client satisfaction through strategic relationship building and effective problem resolution. Skilled in account management and hardscapes, I successfully maintained a diverse portfolio, ensuring high-quality service and fostering teamwork to achieve goals while preventing client loss.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
A. Arsenault & Sons Inc.
07.2010 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Perform Quality Control on clients property's. To ensure high quality work was provided.
- Schedule teams daily work.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
Masonry
Bay Path
Charlton, MA06.2009
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Hardscapes
- Construction
- Masonry
- Leading by example
- Using landscape equipment
- 2a/1c (MA)
- Strategic planning
- Goal oriented
- Team Training
- Upselling
- Saftey training
- Bucket Trucks/ scissor lifts
Accomplishments
Building patios/ walkways. I hold myself to a high standard and have attention to detail. Work with minimum to no supervision. Always on time. I never call out. I work hard from the being a crew member to a crew leader. From there I took on the challenge to be account manger and then went to divisional manger. Then I decide to step down to be account manger.
Certification
I have my MA dot, 2a/1c, MA pesticide license, I have training in bucket from 101 cranes and operated them for 10+ years.
Timeline
Account Manager
A. Arsenault & Sons Inc.
07.2010 - Current
Masonry
Bay Path
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