Eric Gavilanes
Wharton,NJ
Summary
Driven professional with extensive leadership experience, seeking a position to leverage my skills in delivering exceptional value and ensuring customers maximize their investments. A dedicated team player committed to excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
PROJECT MANAGER- MAJOR ACCOUNT SERVICES
ADP
01.2018 - Current
- Consistently sustained a NPS of 80 and above.
- Nominated for Emerging Leader Program & MAS Launch 2024 Program due to outstanding performance as an Project Manager.
- Orchestrated project plans, delineating deliverables, activities, timelines, and budgets to improve project efficiency.
- Managed day-to-day operations of project teams within a matrixed environment, ensuring prompt achievement of milestones and adherence to allocated budgets.
- Fostered collaboration with cross-functional departments to synchronize project objectives, leading to reduced project delays.
- Facilitated seamless communication among stakeholders and team members, delivering regular status reports and updates, thereby bolstering project transparency and accountability.
- Cultivated robust partnerships with internal teams, vendors, and contractors, fostering a collaborative environment conducive to project success.
ACCOUNT MANAGER- MAJOR ACCOUNT SERVICES
ADP
01.2017 - 12.2017
- Spearheaded management of a $3M book of business encompassing 40 clients at ADP, fostering effective client relationships and addressing critical business issues, culminating in a commendable boost in client retention.
- Championed client advocacy initiatives, promptly addressing concerns and ensuring overall satisfaction, consequently driving a substantial 15% enhancement in client feedback scores.
- Functioned as the primary escalation point for team members, efficiently resolving issues and slashing client escalations.
- Mentored newly onboarded Account Managers through regular check-ins and knowledge sharing sessions, resulting in a remarkable uptick in new hire productivity.
- Cultivated robust customer relationships and expedited service request resolutions, contributing significantly to a noteworthy surge in sales revenue.
- Collaborated cross-functionally to streamline project execution processes, yielding a notable reduction in project timelines.
MARKETING INTERN
WORKPLACE DIVERSITY
09.2016 - 12.2016
- Analyzed workplace diversity trends through market research, facilitating the creation of targeted social media content, consequently driving a substantial 20% increase in engagement metrics.
- Documented and escalated client calls efficiently, leading to timely issue resolution and a noteworthy reduction in resolution times.
- Actively contributed insights and ideas in weekly team meetings, culminating in the implementation of new strategies and a notable enhancement in team efficiency.
- Demonstrated flexibility and adaptability by supporting managers in various tasks, resulting in a commendable increase in overall team productivity.
- Conducted thorough research on competitor marketing and digital content, contributing valuable insights to cross-functional brainstorming sessions aimed at fostering innovation and competitive edge.
Education
BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION; CONCENTRATION - MANAGEMENT
MONTCLAIR STATE UNIVERSITY
06.2017
Skills
- Problem identification and solution expertise
- Ability to lead and motivate a team to achieve goals and objectives
- Capability to exhibit digitization capabilities within projects
- Competency in leading integration efforts for acquisitions and supporting divestments
Languages
Spanish
Native or Bilingual
Timeline
PROJECT MANAGER- MAJOR ACCOUNT SERVICES
ADP
01.2018 - Current
ACCOUNT MANAGER- MAJOR ACCOUNT SERVICES
ADP
01.2017 - 12.2017
MARKETING INTERN
WORKPLACE DIVERSITY
09.2016 - 12.2016
BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION; CONCENTRATION - MANAGEMENT
MONTCLAIR STATE UNIVERSITY
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