ERIC GIBSON
South Holland,IL
Summary
Detail-oriented supply chain specialist with experience in inventory management, purchase order (PO) processing, and process optimization. Skilled in data analysis for operational decision-making and fostering strong vendor relationships. Adept at resolving supply chain challenges, improving workflows, and enhancing service efficiency. Proficient in Microsoft Office with experience in administrative support and leadership roles.
Overview
4
4
years of professional experience
Work History
Member Service Rep
Gerber National Claim Services
Schaumburg, IL
08.2023 - 02.2025
- Optimized warranty claims processes by reducing lead times and improving workflows while overseeing department operations to ensure seamless communication between clients, service providers, and policyholders
- Monitored work orders and invoices to maintain accuracy, resolved escalated issues, and collaborated with cross-functional teams to enhance performance
- Leveraged purchase orders (POs) to negotiate with providers, ensuring profitability and minimizing claim severity
- Managed high-volume inbound and outbound calls, facilitating claim intake, provider coordination, and policyholder inquiries to ensure seamless service delivery.
Assistant Manager
Family Dollar
07.2022 - 05.2023
- Directed daily operations with a focus on inventory management, merchandising strategies, and enhancing customer experiences
- Streamlined interdepartmental communication to improve workflow efficiency and operational alignment
- Ensured strict compliance with OSHA and EPA guidelines, prioritizing safety and regulatory standards
- Collaborated with cross-functional teams to optimize inventory turnover and achieve performance targets
Shift Lead
Wendy's
08.2020 - 03.2020
- Supervised daily operations, ensuring accurate inventory management and transaction processing
- Trained and mentored new hires, facilitating effective onboarding and skill development
- Developed staff schedules to optimize resource allocation and meet operational needs
- Addressed operational challenges with proactive communication and strategic problem-solving to maintain seamless workflow and performance
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
Education
BBA - Business Administration
University of Illinois Chicago
Chicago12-2023
Associate of Arts -
South Suburban College
08-2021
MBA - Management
University Of Illinois Chicago
Chicago, ILSkills
- Inventory Management
- Supply Chain Coordination
- Negotiation
- Purchase Order (PO) Creation and Monitoring
- Data Analysis and Reporting
- Vendor and Supplier Relations
- Problem Solving and Issue Resolution
- Time management
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
References available upon request.
Timeline
Member Service Rep
Gerber National Claim Services
08.2023 - 02.2025
Assistant Manager
Family Dollar
07.2022 - 05.2023
Shift Lead
Wendy's
08.2020 - 03.2020
BBA - Business Administration
University of Illinois Chicago
Associate of Arts -
South Suburban College
MBA - Management
University Of Illinois Chicago