Eric Gilbert
Business Owner
Indianapolis,IN
Work Preference
Summary
- Friendly and efficient Customer Service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding employer standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting a “smile over the phone” energy to and company benefits to increase revenue while addressing diverse issues.
- Long-standing history of repeat business from customers seeking more interaction with me personally.
- Punctuality
- Excel in diversity
- 2001 Business professional of America B.P.A. local chapter historian
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Brightstar Healthcare
Indianapolis, IN
08.2018 - Current
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate of Applied Science - Computer Programming
International Business College - Indianapolis
Indianapolis, IN12.2001
High School Diploma -
Warren Central High School
Indianapolis, IN06.2000
Skills
- Assessment - customer data collection to determine optimal service package
- Active Listening - Paying close attention to what is or is not being communicated so that every customer concern or complaint is addressed immediately
- I am genuinely passionate about Dual satisfaction I thrive on Customer and Employer feedback, positive and constructive criticisms
- Report creation - Ex Client condition change forms
- Schedule mastery - Ex Daily shift offer accept/decline
- Problem-solving abilities - Client diet adjustments
- Data evaluation - Vital Stats
- Product organization - constant and consistent proper labeling and storage of medical supplies
- Courteous demeanor
- Adaptive team player
- Customer relations
Timeline
Customer Service Representative
Brightstar Healthcare
08.2018 - Current
Associate of Applied Science - Computer Programming
International Business College - Indianapolis
High School Diploma -
Warren Central High School