Eric Gileau
Griswold,CT
Summary
Seasoned Parks and Rec Supervisor with a robust background in operational efficiency and project management, honed at the State of CT. Excelled in training and mentoring a diverse team, enhancing quality assurance across all levels. Achievements include significantly improving workflow processes and customer satisfaction, showcasing a blend of leadership and technical prowess.
Overview
11
11
years of professional experience
Work History
Parks and Rec Supervisor 3
State of CT
New London, CT
07.2022 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Provided detailed information about the exhibits to ensure that visitors had a thorough understanding of their importance.
Parks and Rec Supervisor 1
State of CT
Griswold, CT
01.2016 - 07.2022
- Developed and implemented campground policies and procedures.
- Conducted regular inspections of the campground to ensure safety and cleanliness standards were met.
- Managed daily operations including check-in, check-out, scheduling, maintenance, customer service and staff supervision.
- Organized special events such as hikes, campfires and outdoor activities for guests.
- Responded promptly to customer inquiries regarding camping reservations and fees.
- Maintained detailed records of occupancy rates, revenues generated and expenses incurred by the campground.
- Provided guidance on best practices for handling guest complaints or concerns.
- Enforced high level of safety and health standards, keeping staff trained and proficient in respective procedures and policies.
EP Maintainer 2
State of CT
New London, CT
04.2014 - 12.2016
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Operated mowers, trimmers, and other landscaping equipment to maintain lawns and gardens.
- Operated a variety of heavy equipment such as backhoes, bulldozers and cranes to move earth and materials.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Planned tree-felling operations, including direction of fall and escape routes for personnel working in close proximity.
- Assisted in the construction of wooden structures, such as walls, floors, and roofs.
Education
High School Diploma -
Norwich Tech
Norwich, CT06-2002
Skills
- Schedule development
- Training and mentoring
- Operational Efficiency
- Project Management
- Quality Assurance
Timeline
Parks and Rec Supervisor 3
State of CT
07.2022 - Current
Parks and Rec Supervisor 1
State of CT
01.2016 - 07.2022
EP Maintainer 2
State of CT
04.2014 - 12.2016
High School Diploma -
Norwich Tech
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