Harry Markham
Milan,MI
Summary
Dynamic professional with a proven track record at the City of Ann Arbor, excelling in operations management and team building. Skilled in training and mentoring, I implemented process improvements that enhanced service delivery efficiency. Adept at customer service, I fostered strong client relationships as a Real Estate Agent, ensuring informed purchasing decisions.
Overview
2026
2026
years of professional experience
Work History
Asst Rec Supervisor
City of Ann Arbor
05.2020 - 10.2025
- Supervised daily operations ensuring compliance with city regulations and safety standards.
- Mentored staff, enhancing team performance and fostering professional development.
- Implemented process improvements leading to increased efficiency in service delivery.
- Coordinated cross-departmental communications to streamline project execution and resource allocation.
- Developed training programs that improved onboarding experiences for new hires.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Real Estate Agent
Real Estate One
2003 - 2019
- Advised clients on market conditions and property values to facilitate informed purchasing decisions.
- Developed comprehensive marketing plans utilizing digital platforms to enhance property visibility.
- Negotiated purchase agreements and contracts, ensuring compliance with legal standards.
- Conducted property showings, showcasing features and benefits to prospective buyers.
Education
Industrial Tech
Eastern Michigan University
Ypsilanti, MISkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
- Operations management
- Schedule development
- Business administration
- Coaching and mentoring
Timeline
Asst Rec Supervisor
City of Ann Arbor
05.2020 - 10.2025
Real Estate Agent
Real Estate One
2003 - 2019
Industrial Tech
Eastern Michigan University