Eric Gill
City Floor Supply
Kenton,DE
12
years of professional experience
Dynamic professional with extensive experience at City Floor Supply, excelling in customer service and inventory management. Proven ability to enhance client satisfaction and loyalty through effective problem-solving and multitasking. Skilled in cash handling and POS operations, consistently driving revenue growth and optimizing front counter efficiency.
Work History
Front Counter Lead
6 Years 3 Months- Supervised daily front counter operations, ensuring excellent customer service and efficient workflow.
- Trained and mentored new staff on product knowledge and customer engagement techniques.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Developed rapport with regular customers, creating a loyal clientele base that contributed to consistent revenue growth over time.
Hardwood Floor Mechanic
3 Years 2 Months- Installed hardwood flooring using industry-standard tools and techniques.
- Repaired and refinished damaged wood surfaces to restore appearance and functionality.
- Collaborated with team members to optimize workflow and ensure timely project completion.
- Conducted quality checks to maintain high standards of craftsmanship in flooring installations.
- Resolved customer inquiries regarding flooring options, contributing to positive client relationships.
- Conducted accurate measurements and assessments for precise installation of various flooring materials.
Merchandiser
2 Years 4 Months- Executed product placement strategies to enhance visibility and drive sales.
- Monitored inventory levels, ensuring optimal stock availability for retail partners.
- Collaborated with sales teams to align merchandising efforts with promotional campaigns.
- Analyzed market trends to adjust product assortments and maximize customer engagement.
- Developed visual displays that adhered to brand guidelines, improving store aesthetics.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Education
High School Diploma
Skills
Cash handling proficiency
Supply ordering
Customer service
Problem-solving
Multitasking
POS system operation
Task delegation
Customer service expertise
Store opening and closing
Timeline
Front Counter Lead
City Floor Supply
07.2020 - CurrentRead More
Hardwood Floor Mechanic
Mr Sandman Hardwood Floors
02.2017 - 04.2020Read More
Merchandiser
Pepsi Beverages
09.2014 - 01.2017Read More
Middletown High School
High School Diploma
Read More