Eric Glenn
Atlanta,GA
Summary
Accomplished Bar Manager with a proven track record at Nouveau, adept at enhancing customer satisfaction and streamlining operations. Expert in responsible alcohol service and fostering a team-oriented environment. Reduced staff turnover significantly by nurturing a positive work atmosphere, showcasing exceptional leadership and customer service expertise.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Bartender
Las Trojas
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bar Manager
Nouveau
04.2020 - Current
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Handled customer complaints professionally, resolving issues promptly and effectively.
Bartender Shift Manager
The Tavern
06.2011 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender
Mercedes Benz Stadium (Levy Consession)
04.2017 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
Bachelor Of Medical Biology - Biology
Georgia State University
Atlanta, GA05.2015
Lithia Springs High School
Lithia Springs05.2010
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Memory retention
- Professional appearance
- Alcohol awareness
- Food service
- New hire training
- Beverage preparation
- Inventory
- Health codes compliance
Timeline
Bartender
Las Trojas
05.2022 - Current
Bar Manager
Nouveau
04.2020 - Current
Bartender
Mercedes Benz Stadium (Levy Consession)
04.2017 - 08.2020
Bartender Shift Manager
The Tavern
06.2011 - 05.2022
Bachelor Of Medical Biology - Biology
Georgia State University
Lithia Springs High School
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