ERIC G MONTANEZ
Las Vegas,NV
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
9
9
years of professional experience
Work History
Retail Service Specialist
Oriellys Auto Parts
Las Vegas, Nevada
09.2025 - Current
- Maintained department focus on achieving sales and profit objectives through waste reduction and revenue generation initiatives.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Enhanced sales through effective suggestive selling techniques, ensuring high customer service standards.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Maintained an updated knowledge of store promotions, policies regarding payment and exchanges, and security practices.
- Improved job satisfaction and performance of new employees through dedicated mentoring and support.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Developed strategic sales initiatives to pitch products and services.
- Updated records of customer purchases, returns, special orders in the computer database.
Security Supervisor
Allied Universal
07.2022 - 07.2025
- Analyzed and corrected daily operations issues to increase quality of security service delivery.
- Coordinated employee deployments to ensure optimal security coverage for facility needs.
- Prepared thorough reports detailing equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Managed security team, fostering clear communication and collaboration among staff.
- Ensured proper maintenance and functionality of all security equipment through routine inspections.
- Participated in periodic drills simulating various emergency situations to test preparedness levels.
- Fostered positive work environment by promoting teamwork, open communication, and professional development opportunities.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Oversaw work of on-site security staff to maintain optimal guest security standards.
- Trained new security personnel on safety protocols, emergency response, and surveillance techniques.
- Conducted thorough investigations into theft, vandalism, and security breaches to enhance safety measures.
- Evaluated performance of security personnel and provided constructive feedback.
- Monitored building security and team activities using CCTV and foot patrols.
Warehouse Lead
Equisani
06.2018 - 03.2023
- Met promised delivery times using excellent sorting skills and strong attention to detail.
- Wrapped pallets securely in preparation for shipping.
- Performed regular inventory counts to ensure accuracy.
- Inspected incoming shipments for damage or discrepancies.
- Verified incoming shipments against documentation and quality standards.
- Collaborated effectively with team members to meet productivity goals and deadlines.
- Maintained cleanliness and organization of warehouse floor.
Lead Stocker
Walmart
12.2020 - 07.2022
- Operated warehouse equipment, electric pallet jacks to move loads.
- Organized new inventory onto separate pallets based on its categories and row for easy storage or direct stocking.
- Very high pace, completed task effectively and completed in a timely manner daily.
- Maintained clean and organized stockroom in support of team productivity.
- Provided excellent customer service by answering questions and providing product insights.
- Unloaded delivery trucks, checking all incoming shipments for accuracy against purchase orders.
- Worked closely with team members to process shipments and unload incoming trucks.
- Collaborated with team members to complete large-scale stocking projects on time.
- Trained new stockers on proper procedures and safety guidelines.
- Kept documentation organized, completing forms and updating accounts with orders.
- Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
- Implemented strategies to improve overall team efficiency.
Crew Leader
El Campeon Farms
01.2017 - 01.2021
- Organized, led and trained installation crews to complete projects within established guidelines and timeframes.
- Assessed crew performance, conducting inspections and reporting on workmanship quality issues.
- Evaluated workflow processes, identifying areas for improvement and implementing changes.
- Performed quality control checks on completed tasks to ensure high-quality results.
Education
High School Diploma -
Newbury Park Highschool
06-2021
Skills
- Leadership Abilities
- Time Management
- Customer Service
- Adaptability
- Effective Communication
- Attention to Detail
- Forklift certified
- Growth Mindset
- Ambitious
Timeline
Retail Service Specialist
Oriellys Auto Parts
09.2025 - Current
Security Supervisor
Allied Universal
07.2022 - 07.2025
Lead Stocker
Walmart
12.2020 - 07.2022
Warehouse Lead
Equisani
06.2018 - 03.2023
Crew Leader
El Campeon Farms
01.2017 - 01.2021
High School Diploma -
Newbury Park Highschool