Milieu Counselor 3 Years 7 Months Franciscan Children's Hospital | 09.1991 - 04.1995
Provided direct support to children with emotional and behavioral challenges.
Implemented individualized treatment plans in collaboration with therapeutic teams.
Monitored and documented progress in daily activities and therapeutic interventions.
Facilitated group therapy sessions, encouraging peer interaction and communication skills.
Established a safe environment, ensuring adherence to safety protocols and procedures.
Collaborated with multidisciplinary teams to adjust strategies based on child needs.
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Direct Support Professional 8 Years 1 Month The Price Center | 07.2018 - Current
-Assisting individuals with everyday home, and community needs.
-Documentation of individuals daily events and ISP progress/goals
-Communicate with manager/director, family, doctor/pharmacy regarding needs of individual and residential needs.
-Medication (MAP), First Aid, and CPR certified
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Direct Support Professional 17 Years 10 Months Pathway To Possible | 10.2008 - Current
Assisted individuals with daily living activities, promoting independence and personal growth.
Developed and maintained individualized care plans aligning with specific client needs.
Facilitated communication between clients, families, and healthcare professionals to ensure comprehensive support.
Monitored behavioral patterns to identify triggers and implement effective interventions.
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Lead Extended Day Teacher 4 Years 9 Months Somerville Community School Program | 09.2000 - 06.2005
Designed engaging lesson plans to foster student participation and learning.
Implemented daily activities promoting social skills and teamwork among students.
Coordinated with parents and staff to address student needs and concerns.
Assisted in assessing students' progress and adapting instructional strategies accordingly.
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Individual Support Case Manager 8 Years Work Inc. | 06.1995 - 06.2003
Assessed client needs to develop personalized case management plans.
Coordinated with multidisciplinary teams to facilitate resource access for clients.
Monitored client progress and adjusted interventions as necessary for optimal outcomes.
Advocated for clients by connecting them with community services and support networks.
Documented case notes accurately to maintain up-to-date client records and reporting standards.
Conducted regular follow-ups to ensure compliance and address emerging issues in care plans.
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
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Weekend Manager 2 Years Walnut Street Center | 06.1995 - 06.1997
Supervised weekend operations to ensure smooth service delivery and adherence to company standards.
Coordinated staff schedules to optimize coverage and improve team efficiency during peak hours.
Trained new employees on operational procedures and customer service protocols for consistent performance.
Monitored inventory levels, facilitating timely replenishment to maintain product availability for customers.
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Assistant Manager 2 Years 9 Months Vinfen | 09.1989 - 06.1992
Coordinated client services to enhance individual support plans and improve overall client satisfaction.
Assisted in training new staff on best practices for program implementation and compliance standards.
Developed and maintained relationships with community resources to facilitate service access for clients.
Monitored program performance metrics to identify areas for improvement and ensure quality outcomes.
Developed strong working relationships with staff, fostering a positive work environment.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Supervised day-to-day operations to meet performance, quality and service expectations.
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