ERIC GOOLSBY
Adminstraitive Professional
Germantown,MD
Summary
Organized administrative professional with a strong background in office operations, calendar coordination, vendor support, and client service. Skilled in multitasking, communication, and keeping daily workflows efficient. Experienced in maintaining organized systems, supporting leadership, and improving office processes.
Overview
9
9
years of professional experience
Work History
Document Specialist 1
Miltenyi Biotech
Gaithersburg, MD
09.2025 - Current
- SOP Management: Draft, revise, and maintain Standard Operating Procedures (SOPs), ensuring only current, approved versions are in circulation and properly implemented across operational workflows
- Verified manufacturing and quality control documentation for accuracy, completeness, and regulatory compliance prior to final disposition, ensuring adherence to quality standards
- Processed, reviewed, and archived batch production records (BPRs), logbooks, and equipment documentation per internal document control standards, ensuring accuracy and traceability for efficient retrieval
- Collaborated with manufacturing, quality assurance (QA), and MSAT teams to investigate and resolve documentation discrepancies, improving process reliability and operational accuracy
- Supported internal and external audits by retrieving and organizing documentation.
Seasonal Office Services Associate
Sikich
Rockville, MD
02.2025 - 05.2025
- Office Operations Management: Effectively manage day-to-day office operations by ensuring a clean, organized, and professional environment, monitoring inventory, and coordinating vendor activities
- Provided comprehensive administrative support by handling client inquiries, processing tax documentation, managing mail distribution, and assisting with data entry and special projects to ensure smooth operations.
- Functioned as the initial contact for clients, directing inquiries to appropriate representatives and enhanced team collaboration through regular check-ins.
- Engaged in daily and weekly meetings with management to review operational performance and implement process improvements, which boosted overall office efficiency.
- Collaborated with leadership to prioritize calendar activities for managing partner and integrated Sikich IT with S&R systems, streamlining scheduling processes.
Zumba Instructor
LA Fitness
Gaithersburg, MD
08.2017 - 07.2024
- Designed and led high-energy Zumba classes tailored to diverse fitness levels, promoting a fun, inclusive, and safe workout environment
- Motivated participants with enthusiastic instruction, enhancing attendance and supporting achievement of individual fitness goals
- Demonstrated techniques and choreography while providing modifications for varying physical abilities, ensuring safety and inclusivity
- Assessed participant well-being during classes, promptly addressing concerns to ensure a positive and engaging experience
Administrative Assistant/Front Desk Office Coordinator
AssuredPartners
05.2023 - 06.2024
- Organizational Systems: Designed and implemented an efficient organizational system for office operations, enhancing workflow and productivity
- Managed daily email communications, ensuring timely and professional responses to inquiries from internal and external stakeholders.
- Microsoft Office Suite: Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; utilized these tools for document creation, data analysis, presentations, and email management
- Coordinated vendor logistics for events, overseeing delivery and setup of materials and services, while also managing lunch orders for staff and events to ensure smooth operations.
- Inventory Management: Regularly replenished office and breakroom supplies, ensuring all necessary items were stocked and readily available
- Oversaw office relocation during supervisor's maternity leave, facilitating a seamless transition that minimized disruption to daily operations.
- Financial Management: Managed cash transactions and petty cash, performed reconciliations to maintain accurate financial records.
Field Room Clerk
Westat
03.2022 - 10.2022
- Organized and filed a high volume of letters, memoranda, invoices, and documents promptly, facilitating quick retrieval and minimizing errors
- Managed inventory of file room supplies, ensuring organization and availability of critical materials for team operations
- Data Confidentiality: Adhered to strict data confidentiality procedures while managing client files, ensuring accuracy, currency, and accessibility for team members
SDR Coder
Westat
08.2021 - 03.2022
- Data Coding: Applied strict guidelines to assign accurate codes for survey participants, ensuring high data quality and integrity
- Survey Analysis: Reviewed and edited survey batches under confidentiality procedures, protecting client data and reinforcing trust
- Collaborated with team members via MS Teams to share updates and resolve challenges, improving team communication and effectiveness
Data Coder
Westat
07.2021 - 08.2021
- Executed manual coding tasks to ensure accurate data representation and maintain data quality
- Audited new data to identify and resolve discrepancies, enhancing data integrity
- Performed data entry efficiently into ACCESS database: Entered data into an ACCESS database accurately and efficiently
- Managed booklet records in an SMS system to ensure accurate and organized documentation
Clerk/Customer Service/Call Center Representative
Westat
07.2020 - 01.2021
- Customer Service: Provided prompt, knowledgeable service for inquiries and complaints, resolving issues to improve customer satisfaction and loyalty
- Effective Communication: Engaged with callers to confirm or clarify information, utilizing conflict resolution skills to defuse anger and effectively resolve issues
- Inventory Management: Managed and maintained inventory of file room supplies, always ensuring adequate stock levels and proper organization
- Shipment Management: Coordinated incoming and outgoing shipments, tracked inventory levels, and ensured timely deliveries with FedEx and USPS to support operational efficiency
SDR Tracer
Westat
01.2020 - 03.2020
- Managed participant data following strict confidentiality procedures, safeguarding sensitive information
- Ensured accuracy and completeness of participant records by cross-checking with internal databases
- Verified and updated participant information, enhancing overall data integrity
Education
Majored in Graphic Arts -
Montgomery College
Germantown, MDMajored General Studies -
Alleghany College
Cumberland, MDSkills
- Document control
- Quality assurance
- Attention to detail
- Documentation organization
- Office operations
- Vendor management
- Multitasking and efficiency
- Team collaboration
- Effective communication
- Team collaboration
Personal Information
Title: Administrative Specialist
Timeline
Document Specialist 1
Miltenyi Biotech
09.2025 - Current
Seasonal Office Services Associate
Sikich
02.2025 - 05.2025
Administrative Assistant/Front Desk Office Coordinator
AssuredPartners
05.2023 - 06.2024
Field Room Clerk
Westat
03.2022 - 10.2022
SDR Coder
Westat
08.2021 - 03.2022
Data Coder
Westat
07.2021 - 08.2021
Clerk/Customer Service/Call Center Representative
Westat
07.2020 - 01.2021
SDR Tracer
Westat
01.2020 - 03.2020
Zumba Instructor
LA Fitness
08.2017 - 07.2024
Majored in Graphic Arts -
Montgomery College
Majored General Studies -
Alleghany College