Summary
Work History
Education
Skills
Timeline
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Eric Green

Fresno,CA

Summary

Proven agent at Aces Global Inc, adept in customer marketing and sales, enhanced client satisfaction and exceeded sales targets through strategic planning and execution. Skilled in conflict resolution and persuasive speaking, consistently delivered top-notch service and fostered positive customer relationships. Achieved revenue growth by maintaining a goal-oriented mindset and leveraging organizational skills.

Work History

Agent

Aces Global Inc
Fresno, CA
07.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
  • Drove revenue growth by consistently meeting or exceeding sales targets through strategic planning and execution.
  • Verified and improved quality standards by analyzing customer service metrics.

Crew Member

Little Caesars
Fresno, CA
03.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Stocked shelves to organize aisles in assigned department.

Education

High School -

Justin Garza High School
Fresno, CA

Skills

  • Problem-solving skills
  • Positive Attitude
  • Customer service and care
  • Problem-Solving
  • Customer service abilities
  • Relationship Building
  • Organizational Skills
  • Clear Communication
  • Customer Complaint Resolution
  • Goal-oriented mindset
  • Customer needs determination
  • Service support
  • Ensuring customer satisfaction
  • Critical Thinking
  • Flexible Schedule
  • Persuasive Speaking
  • Public Speaking
  • Conflict Resolution
  • Product Sales
  • Polite communication skills
  • Sales closing

Timeline

Agent

Aces Global Inc
07.2024

Crew Member

Little Caesars
03.2023

High School -

Justin Garza High School

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Eric Green