Summary
Overview
Work History
Education
Skills
Timeline
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Eric Greenwell

Cedar City,UT

Summary

Dynamic ISP Relations Manager with a proven track record at ServerPlus, enhancing client success and streamlining operations. Excelled in maintaining robust client relations and optimizing service delivery, leveraging exceptional communication and Microsoft Suite proficiency. Achieved significant process improvements, focusing on impactful client success strategies and effective problem resolution.

Overview

6
6
years of professional experience

Work History

ISP (Internet Service Provider) Relations Manager

ServerPlus
10.2018 - 10.2024
  • Verified client adherence to service contracts via close monitoring.
  • Assisted clients in finding various opportunities for success.
  • Worked with clients to maximize individual success.
  • Helped clients with call center services, ensuring high levels of satisfaction and loyalty.
  • Devised and implemented processes and procedures to streamline operations.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.

Education

English Literature

San Francisco State University
San Francisco, CA

Skills

  • Exceptional communication
  • Record-keeping
  • Policy Enforcement
  • Client Relations
  • Microsoft Suite

Timeline

ISP (Internet Service Provider) Relations Manager

ServerPlus
10.2018 - 10.2024

English Literature

San Francisco State University

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