Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Guerra

Hainesville,IL

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Supervisor

FedEx:Ground
04.2024 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Yard Jockey/Yard Switcher

FedEx:Ground
02.2023 - 04.2024
  • Operated yard equipment safely, adhering to company policies and guidelines at all times.
  • Reduced yard congestion by coordinating with dispatchers, drivers, and warehouse personnel for smooth operations.
  • Demonstrated adaptability by adjusting priorities according to changing needs or unforeseen circumstances on the job site.
  • Assisted in training new employees on yard switcher operations, promoting safe and efficient work practices.
  • Operated yard truck to move empty and loaded trailers safely throughout yard.

Package Handler

FedEx:Ground
08.2022 - 02.2023
  • Followed safety regulations to maintain a safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to track item movements accurately.

Associate

Ross Dress for Less
05.2022 - 08.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.

Tutor

The Tutoring Center
03.2022 - 07.2022
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce the fear of failure.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Team Member

Taco Bell
03.2021 - 10.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

Intern

D.R. Horton
03.2020 - 04.2021
  • Explored new technologies and approaches to streamline processes.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Gained hands-on experience with various software and hardware, increasing proficiency and expanding technical skill set.

Education

Associate of Science - Computer Science

College of Lake County
Grayslake, IL
07-2024

High School Diploma -

Round Lake Highschool
Round Lake, IL
12-2021

Skills

  • Operations management
  • Performance monitoring
  • Team Training
  • Safety oversight
  • Employee development
  • Customer relations
  • Logistics oversight
  • Warehouse operations
  • Inventory
  • Inventory coordination
  • Workflow optimization
  • Employee engagement

Certification

  • First Aid, FedEx Internal training - 2023
  • CDL A, 08/23,

Timeline

Operations Supervisor

FedEx:Ground
04.2024 - Current

Yard Jockey/Yard Switcher

FedEx:Ground
02.2023 - 04.2024

Package Handler

FedEx:Ground
08.2022 - 02.2023

Associate

Ross Dress for Less
05.2022 - 08.2022

Tutor

The Tutoring Center
03.2022 - 07.2022

Team Member

Taco Bell
03.2021 - 10.2021

Intern

D.R. Horton
03.2020 - 04.2021

Associate of Science - Computer Science

College of Lake County

High School Diploma -

Round Lake Highschool

Similar Profiles

CREATE PROFILE