Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Eric Guerrero

Chicago,IL

Summary

Experienced Service Technician with a proven track record at Four Seasons Heating and Air Conditioning, showcasing exceptional troubleshooting and customer service skills. Expert in installation, repair, and preventive maintenance, with a keen attention to detail. Elevated team performance by mentoring junior technicians, significantly enhancing service quality and efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Technician

Perfect Home Services
11.2023 - Current
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Inspected equipment to diagnose operational issues.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Service Technician

Four Seasons Heating and Air Conditioning
10.2019 - 11.2023
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Inspected equipment to diagnose operational issues.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Grocery Clerk

Petes Fresh Market
03.2017 - 10.2019
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Set up new sales displays each week with fresh merchandise.

Education

Universal EPA Certification - HVAC

HVAC Technical Institute
Chicago, IL
02.2020

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Work with Minimal Supervision
  • Service Reports

Certification

NATE -Ready to work

Languages

Spanish
Native or Bilingual

Timeline

Service Technician

Perfect Home Services
11.2023 - Current

Service Technician

Four Seasons Heating and Air Conditioning
10.2019 - 11.2023

Grocery Clerk

Petes Fresh Market
03.2017 - 10.2019

Universal EPA Certification - HVAC

HVAC Technical Institute

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Eric Guerrero