Eric Guerrero
Chicago,IL
Summary
Experienced Service Technician with a proven track record at Four Seasons Heating and Air Conditioning, showcasing exceptional troubleshooting and customer service skills. Expert in installation, repair, and preventive maintenance, with a keen attention to detail. Elevated team performance by mentoring junior technicians, significantly enhancing service quality and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Perfect Home Services
11.2023 - Current
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Service Technician
Four Seasons Heating and Air Conditioning
10.2019 - 11.2023
- Adhered to safety protocols and policies to reduce workplace hazards.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Grocery Clerk
Petes Fresh Market
03.2017 - 10.2019
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Set up new sales displays each week with fresh merchandise.
Education
Universal EPA Certification - HVAC
HVAC Technical Institute
Chicago, IL02.2020
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Service Reports
Certification
NATE -Ready to work
Languages
Spanish
Native or Bilingual
Timeline
Service Technician
Perfect Home Services
11.2023 - Current
Service Technician
Four Seasons Heating and Air Conditioning
10.2019 - 11.2023
Grocery Clerk
Petes Fresh Market
03.2017 - 10.2019
NATE -Ready to work
Universal EPA Certification - HVAC
HVAC Technical Institute
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