Summary
Overview
Work History
Education
Skills
Timeline
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Eric Hafken

Cincinnati,OH

Summary

Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Overview

3
3
years of professional experience

Work History

Sales Representative

Saica Pack
Hamilton, OH
05.2025 - Current
  • Utilized CRM software to track sales leads and customer interactions efficiently.
  • Developed key customer relationships to increase sales.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Generated new sales leads through cold calling and networking activities.

Inside Sales Representative

Saica Pack
Hamilton, OH
04.2024 - 04.2025
  • Execute various business development duties including cold calling, account management, and organizing first level appointments for outside sales representatives.
  • Manage a portfolio of customers and proved to grow the accounts and maintain strong partnerships.
  • Collaborate with colleagues in brainstorming sales strategies and executing innovative packaging solutions.
  • Projected to secure six figures in company revenue before 2025.

Sales and Marketing Intern

Saica Pack
Hamilton, OH
09.2023 - 04.2024
  • Managed lists of potential clients, ensuring accuracy using CRM tools while regularly updating databases to track leads, prospects, and interactions.
  • Collaborated with marketing to optimize lead generation strategies, including utilizing sales intelligence tools and software.
  • Traveled with sales team for customer meetings, presentations, and quarterly business reviews.
  • Coordinated event logistics, budgeting, and cost tracking.

Telemarketer and Alumni Officer

Xavier University Phone-a-Thon
Cincinnati, OH
09.2022 - 04.2024
  • Successfully raised funds for the university by calling alumni, university friends, and potential donors, using persuasive language and exceptional communication skills.
  • Collaborated effectively with colleagues and superiors to share best practices and improve overall team performance.
  • Maintained an accurate and detailed record of calls and donations, ensuring compliance with company policies and procedures.
  • Achieved a high pledge percentage of 49.70%, surpassing the company’s average and earning the Best Caller Award.

Education

Bachelor of Science - Marketing

Xavier University
Cincinnati, OH
05.2025

Skills

  • Zoom Info
  • Salesforce
  • Dun and Bradstreet (Hoovers)
  • SAP
  • Microsoft Excel
  • Customer relationship management
  • Networking skills
  • Sales closing
  • Prospecting clients
  • Territory growth

Timeline

Sales Representative

Saica Pack
05.2025 - Current

Inside Sales Representative

Saica Pack
04.2024 - 04.2025

Sales and Marketing Intern

Saica Pack
09.2023 - 04.2024

Telemarketer and Alumni Officer

Xavier University Phone-a-Thon
09.2022 - 04.2024

Bachelor of Science - Marketing

Xavier University

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