Eric Haldi
Chesterland,OH
Summary
Eric possesses over 5 years of extensive experience in customer service, demonstrating a proven track record of excellence. With a keen understanding of customer needs and exceptional communication skills, he has effectively resolved inquiries and issues, ensuring high levels of satisfaction. Eric's dedication to delivering exceptional service has consistently contributed to positive customer experiences and strengthened client relationships.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Oliver
10.2023 - 06.2024
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Fine Dining Server
Ponyboys
08.2022 - 10.2023
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
Customer Service Representative
YMCA
06.2017 - 07.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - Business Administration
Lakeland Community College
Willoughby, OH08.2024
High School Diploma -
West Geauga High School
Chesterland, OH06.2017
Skills
- Money Handling
- Data Entry Efficiency
- Customer Relationship Management (CRM)
- Sales and Customer Service
- Computer Skills
- Microsoft Outlook
- Customer Relations
- Professional Communication
- Time Management
- Problem-Solving
Timeline
Assistant Property Manager
Oliver
10.2023 - 06.2024
Fine Dining Server
Ponyboys
08.2022 - 10.2023
Customer Service Representative
YMCA
06.2017 - 07.2020
Associate of Arts - Business Administration
Lakeland Community College
High School Diploma -
West Geauga High School
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