Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eric Hammond

West Jordan

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Chick-fil-A through effective staff training and quality improvement. Skilled in teamwork and collaboration, with a keen attention to detail, I excel in optimizing daily workflows and safety procedures, achieving a significant increase in performance metrics.

Overview

5
5
years of professional experience

Work History

Team Leader

Chick-fil-A
11.2023 - 11.2024
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Guest Service Specialist

Mister Car Wash
07.2024 - 09.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with guests, fostering loyalty and repeat business.
  • Handled high-pressure situations with grace, maintaining professionalism at all times.
  • Handled customer complaints to satisfy and retain guests.
  • Greeted guests upon arrival by providing warm welcome.

Team Lead

Chick-fil-A
06.2021 - 09.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Student Sweeper

Jordan School District
08.2019 - 06.2021
  • Provided assistance in setting up chairs, tables, stages or other necessary equipment for school events, directly contributing to event success and functionality.
  • Reduced maintenance costs with proper handling of cleaning equipment and supplies.
  • Enhanced student safety by promptly removing debris from walkways and common spaces.
  • Maintained a strong work ethic and displayed enthusiasm in supporting the overall cleanliness of the campus, resulting in increased satisfaction among students, staff, and visitors.

Education

High School Diploma -

Copper Hills High School
06.2023

No Degree - Computer Programming

Jordan Academy For Technology & Careers
West Jordan, UT
06.2023

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Quality Improvement
  • Daily workflow improvement
  • Staff Training
  • Performance Improvement
  • Safety processes and procedures
  • Sales expertise

Languages

Spanish
Limited Working

Timeline

Guest Service Specialist

Mister Car Wash
07.2024 - 09.2024

Team Leader

Chick-fil-A
11.2023 - 11.2024

Team Lead

Chick-fil-A
06.2021 - 09.2023

Student Sweeper

Jordan School District
08.2019 - 06.2021

High School Diploma -

Copper Hills High School

No Degree - Computer Programming

Jordan Academy For Technology & Careers

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Eric Hammond