Eric Hammons
Tipton,IN
Summary
Creates a team culture of high performance and drives change; implements efficiencies for increased profit; develops and leads team members. Possesses strong analytical and leadership skills utilized in a variety of industries including automotive, commercial security, medical devices, service repair, start-up ventures, construction, and non-profit organizations. Results-oriented, skillful in managing and breaking down large volumes of information. Proactive at preventing issues in operations, workflow and production by uncovering trends affecting business success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
FOLLOW-UP ANALYST
Stellantis (formerly FCA/Chrysler)
2021.09 - Current
- Serve as a connecting voice between plant stakeholders, logistics, corporate supply chain management, suppliers and carriers to ensure a steady uninterrupted flow of material for launching engine plant.
- Analyze inventory cycles and inventory control, schedule material control operations, and impact change in processes for a leading global automaker and mobility provider.
- Drives and reduces cost and waste using world class manufacturing methodologies and tools resulting in lean operations and just in time delivery utilization.
MANAGER-SERVICE DISPATCH, SAT
Stanley Black and Decker
2015.03 - 2021.09
- Directed and performance coached the daily activities
for 13+ service technicians. - Created processes and tools to drive productivity, efficiency and customer satisfaction resulting in being Ranked “Top 3” of 28 service branches.
- Improved customer satisfaction by maintaining 96% of service calls as completed on first time visit and responding to customer service needs over 85% of the time within 24 hours.
- Increased billing speed from 4 days down to 2.4 days (end of service to invoice).
SENIOR FIELD SERVICE COORDINATOR
Beckman Coulter, Inc.
2009.12 - 2015.03
- Supervised and analyzed all daily activities for 21 field service engineers for medical diagnostic equipment.
- Led service management of 100+ accounts in a multi-state area resulting in an improvement for on-time-delivery of parts and instruments by 30%.
- Demonstrated customer focus by improving customer repair response time by 10%, while simultaneously maintaining a steady upward trend in customer satisfaction within a highly competitive environment.
- Selected to coordinate analytics team resulting in enhanced relationships and increased collaboration among co-workers and district.
Education
MBA - Business Administration
Anderson University
Anderson, INB.A. IN BUSINESS MANAGEMENT -
Anderson University
Anderson, INSkills
- Analytical
- Responsibility
- Relator
- Learner
- Individualization
Certification
AAADM Certification (American Association of Automatic Door Manufacturers)
Technical Skills
SAP
Astea
Microsoft and Google Suite
Oracle
Websites
Timeline
FOLLOW-UP ANALYST
Stellantis (formerly FCA/Chrysler)
2021.09 - Current
MANAGER-SERVICE DISPATCH, SAT
Stanley Black and Decker
2015.03 - 2021.09
SENIOR FIELD SERVICE COORDINATOR
Beckman Coulter, Inc.
2009.12 - 2015.03
MBA - Business Administration
Anderson University
B.A. IN BUSINESS MANAGEMENT -
Anderson University
AAADM Certification (American Association of Automatic Door Manufacturers)
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