Senior Account Executive
ERIC HANSEN
Complete Technology Services
Lees Summit,MO
7
years of professional experience
Results-driven Account Executive with 8 years of experience across SMB, Mid-Market, and Enterprise sales and a proven record of driving revenue growth and client satisfaction. Skilled in sales strategy, relationship building, and account management, with a collaborative approach and the adaptability to deliver results under changing conditions. Consistently achieves targets while contributing to strong team environments. Seeking a long-term opportunity to grow and advance within a company in an Account Executive, Account Manager, Customer Success Manager, Channel Account Executive, or Channel Account Manager role.
Work History
Emerging Mid-Market Account Executive
1 Month- Prospected target accounts through outbound outreach, personalized messaging, and multi-channel follow-up.
- Conducted discovery calls to identify business needs and align solutions with client priorities.
- Managed mid-market sales pipeline in CRM, maintaining accurate forecasting and opportunity progression.
- Collaborated with marketing and sales development teams to refine lead qualification and handoff processes.
- Collaborated with cross-functional teams for seamless execution of end-to-end sales process from lead generation to deal closure.
- Utilized CRM tools efficiently for accurate forecasting and tracking of sales activities leading to better decision-making capabilities for management.
Senior Account Executive
2 Years 7 Months- Cultivated strong client relationships, driving satisfaction and fostering long-term partnerships.
- Assessed client needs and delivered customized solutions to meet business objectives.
- Identified client needs and provided tailored solutions to achieve business objectives.
- Built and maintained strong client relationships, ensuring satisfaction and long-term partnerships.
- Collaborated with marketing and product teams to align strategies and improve offerings.
- Maintained accurate sales records, tracked appointments, and resolved client issues.
- Prepared sales contracts and reports to track performance and results.
- Stayed updated on industry trends and product knowledge to enhance sales efforts.
Account Executive – Inside Sales
1 Year 6 Months- Developed marketing campaigns aligned with brand goals, maximizing audience reach.
- Planned and executed promotional activities (e.g., discounts, launches) to boost sales and engagement.
- Collaborated with clients on targeted advertising to effectively reach the desired audience.
- Organized events (e.g., trade shows, demos) to boost brand presence and generate qualified leads.
- Organized events (e.g., trade shows, demos) to enhance brand presence and generate leads.
- Maintained client communication, addressing needs to enhance overall satisfaction.
- Monitored market trends and competitors to refine campaigns and boost brand awareness.
- Developed and recommended marketing campaigns to align with brand goals and maximize reach.
Account Executive
10 Months- Conducted in-person sales visits to build rapport and showcase products, resulting in increased new business opportunities.
- Conducted in-person sales visits, building rapport and showcasing products to drive new business.
- Led product demonstrations, tailoring presentations to client needs and highlighting key benefits.
- Managed entire sales process from lead generation to closing deals, ensuring streamlined operations and client satisfaction.
- Prioritized leads based on potential value, focusing on high-potential prospects.
- Built long-term client relationships, turning one-time sales into ongoing partnerships.
- Attended industry events and networking activities to generate leads and build relationships.
- Maintained accurate sales records and provided regular pipeline updates to management, facilitating informed decision-making.
- Refined sales strategies based on market trends, competitor insights, and client feedback.
- Delivered post-sales support to ensure satisfaction, loyalty, and referrals.
Product Support Specialist
1 Year 6 Months- Increased revenue through up-selling Garmin products and services with tailored recommendations.
- Diagnosed and resolved technical issues, minimizing downtime and ensuring satisfaction.
- Provided effective solutions across multiple platforms, resulting in seamless customer experiences.
- Maintained clear and respectful communication in all customer exchanges.
- Addressed customer concerns with empathy and professionalism to ensure positive interactions.
- Built long-term relationships through proactive follow-ups and tailored solutions.
- Drove revenue by up-selling Garmin products and services with tailored recommendations.
- Used in-depth product knowledge to guide customers and enhance satisfaction.
- Managed multiple inquiries simultaneously, ensuring fast and high-quality resolutions.
- Collected and shared customer feedback with the product team to improve services.
- Surpassed customer expectations, resulting in repeat business, positive reviews, and enhanced loyalty.
Education
Bachelor of Applied Science - Hospitality Management
Skills
Direct sales
Outbound sales
Inside sales
Outside sales
Digital sales
SaaS Sales
Technical sales
MSP/MSSP Sales
Account management
Pipeline management
Strategic prospecting
Lead generation
Salesforce
NetSuite
CRM proficiency
Sales presentations
Product demos
Negotiation
Objection management
Territory management
Microsoft Office
Client assistance
Objection management
CRM proficiency
Personal Information
Title: Emerging Mid-Market Account Executive
Timeline
Emerging Mid-Market Account Executive
Visory
10.2026 - CurrentRead More
Senior Account Executive
Complete Technology Services
04.2024 - CurrentRead More
Account Executive – Inside Sales
SVM
07.2022 - 01.2024Read More
Account Executive
METABO HPT
08.2021 - 06.2022Read More
Product Support Specialist
Garmin
11.2019 - 05.2021Read More
Missouri State University
Bachelor of Applied Science from Hospitality Management
Read More