Eric Hardeman
Houston
Summary
Experienced IT Professional and Military Veteran with 8+ years in cybersecurity, cloud technologies, and infrastructure management. Proven track record delivering enterprise-level solutions for Microsoft 365, Azure, and immersive technologies. Earned multiple industry certifications including CCNA, CEH, and CompTIA CySA+. Demonstrated ability to exceed customer expectations and drive business objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Microsoft Mesh Engineer
Mural Technologies
10.2023 - Current
- Deployed and managed Microsoft Mesh solutions for distributed workforce, enabling 3D immersive experiences across PC, macOS, and Meta Quest platforms
- Established customer success by conducting strategic consultations that exceed business goals and expectations
- Collaborated with cross-functional teams including product management to identify and resolve system bugs
- Developed and maintained technical documentation and implemented product hotfixes for enterprise clients
- Facilitated spatial interaction and co-presence solutions, creating seamless digital workspace experiences
Concierge Ambassador Support Engineer
Experis US Inc
08.2021 - 04.2023
- Company Overview: Microsoft Contract
- Provided Tier 2/3 technical support for Microsoft 365 Business and Enterprise customers via multiple channels
- Resolved complex break-fix scenarios, tenant migrations, and deployment challenges for enterprise administrators
- Delivered advanced troubleshooting and best practice guidance for Microsoft 365 ecosystem
- Managed politically sensitive technical issues while maintaining customer satisfaction and retention
- Specialized in deployment readiness assessments and migration planning
- Microsoft Contract
Staff Meteorologist
Universal Weather and Aviation
03.2015 - 02.2019
- Analyzed meteorological data from global satellite, radar, and sensor networks to support aviation operations
- Produced critical weather briefings for flight operations, incorporating atmospheric pressure, temperature, and humidity analysis
- Collaborated with flight planning teams to identify optimal routing and alternate airports for weather hazard avoidance
- Maintained 99%+ accuracy in weather forecasting for commercial and private aviation clients
Education
Cybersecurity Specialist (CSS) -
MyComputerCareer
Information Technology Security Administrator (ITSA) -
MyComputerCareer
Associate of Applied Science - Meteorology and Oceanography
Community College of the Air Force
Skills
- Cybersecurity & Risk Management
- Vulnerability Assessment & Management
- Incident Response & Threat Intelligence
- Penetration Testing & Ethical Hacking
- SIEM Implementation & Management
- Malware Analysis & Mitigation
- Microsoft Azure
- Office 365
- Intune
- Windows Server
- Active Directory
- Virtualization & Storage Solutions
- Network Design & Implementation
- DNS/DHCP
- Security Protocols
- Operating Systems: Windows 7-11
- MacOS
- IOS
- Android
- Security Tools: IPS/IDS
- Firewalls
- Encryption
- Hardware: Desktop PCs
- Networking Equipment
Certification
- Cisco Certified Network Associate (CCNA), Routing and Switching
- EC-Council Certified Ethical Hacker v11 (CEH)
- CompTIA CySA+ CE, Cybersecurity Analyst
- CompTIA Server+
- Microsoft Technology Associate (MTA), Server & Security
References
Available upon request
Phone - Number
(281) 381-1200
Security Clearance
Former Secret Security Clearance (Expired), Eligible for reinstatement
Timeline
Microsoft Mesh Engineer
Mural Technologies
10.2023 - Current
Concierge Ambassador Support Engineer
Experis US Inc
08.2021 - 04.2023
Staff Meteorologist
Universal Weather and Aviation
03.2015 - 02.2019
Cybersecurity Specialist (CSS) -
MyComputerCareer
Information Technology Security Administrator (ITSA) -
MyComputerCareer
Associate of Applied Science - Meteorology and Oceanography
Community College of the Air Force
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