Summary
Overview
Work History
Education
Accomplishments
Additional Information
Timeline
Generic

Eric Harriel

San Antonio,tx

Summary

Proactive Call Center professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor and manage high-performance teams in fast-paced environments. Personable and decisive with expertise in diplomatic conflict resolution and consumer behavior. Well-organized [Job Title] bringing over [Number] years managing and overseeing multiple tasks in busy offices. Commended for consistently driving team success through company procedures enforcement and personnel training. Proficient in various software and database management.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Call Center Supervisor

Mattel & Bank One
04.1995 - 06.2004
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Designed customized performance evaluations for individual agents to highlight strengths as well as areas for improvement.
  • Created team rotations to man center effectively during peak hours.

Education

High School Diploma -

Kettering High School
Detroit Mi
06.1985

Accomplishments

Won numerous sales & incentive contests as a phone agent

Additional Information

For the rest of my work experience I have been a self employed garage door tech. Prolift is the last company I did contract work for.

Louise Guerrerro was my office manager. The company went out of business. Her phone number is 830 392 6563. Being a garage

door tech my responsibilities included repairing, installing and sales of garage door products & services. I am 56 years old and I dont

want to continue to do doors at this age. It's very labor intensive for me to continue at this stage of my life. Prolift was ran out of Blanco

Tx before the owner Aaron Johnson sold his franchise.

Timeline

Call Center Supervisor

Mattel & Bank One
04.1995 - 06.2004

High School Diploma -

Kettering High School
Eric Harriel