Eric Heckenkamp
Trabuco Canyon,United States
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate, successful at multi tasking with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Sales Representative
Breakthru Beverage
07.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Stayed up-to-date with industry trends to position company as market leader.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Monox Billing Services
05.2022 - 08.2022
- Managed customer accounts and called on accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Maintained Doctor's satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reached out to Doctors after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Kept detailed records of daily activities through online customer database.
Education
BBA - Business Administration And Management
Boise State University
Boise, ID05.2023
Skills
- Microsoft Excel, PowerPoint, and Word
- Market Research
- Product Merchandising and Distribution
- Problem-Solving Strengths
- Post-Sales Support
- Customer Relations
- Outreach Initiatives
Timeline
Sales Representative
Breakthru Beverage
07.2023 - Current
Sales Representative
Monox Billing Services
05.2022 - 08.2022
BBA - Business Administration And Management
Boise State University
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