Eric C. Hefner
Lafayette,GA
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
U.S.P.S.
Chattanooga, TN
01.2021 - Current
- Streamline executive scheduling by coordinating meetings, calendars, and appointments for management and postmaster functions.
- Deliver operational reporting and ensure leadership visibility by compiling and distributing end-of-day station summaries.
- Strengthen payroll precision and compliance standards through structured timekeeping administration and deadline adherence.
- Boosted route efficiency and delivery across 51 routes and business collections through strategic dispatch and real-time oversight.
- Resolved escalated in-person and digital service issues within defined timelines, improving customer satisfaction outcomes.
- Secured on-time distribution performance by navigating multiple logistics platforms and monitoring delivery timelines.
- Achieved removal from national underperformance ranking and earned customer service excellence recognition.
- Attained outstanding service award while elevating station credibility through delivery of high-quality customer interactions.
Operator
Audia Plastics
01.2019 - 01.2021
- Produced precise material blends aligned with strict specifications through application of advanced mathematical calculations.
- Built cross-functional capability and enhanced team coverage through training across all operational areas, including laboratory functions.
- Reinforced inventory control and shipment readiness by transporting finished goods and completing accurate system scans.
- Accelerated production flow and reduced line delays by transferring and scanning raw materials to processing line.
- Minimized downtime and restored operational continuity by diagnosing equipment alarms and executing machine restarts.
- Exceeded quality benchmarks by mastering multiple software programs and complex blending formulas for production accuracy.
Lead Operator, QC
J & J Industries
01.2018 - 01.2019
- Maintained accurate production records and material handling efficiency through operation of forklifts and squeeze lifts with precise logging.
- Demonstrated technical versatility by operating multiple extrusion lines and managing QC lab processes alongside CAM system usage.
- Monitored production activities to ensure adherence to operational guidelines through continuous floor supervision.
- Improved product consistency and minimized defects through detailed inspections and rebuilding production packs as required.
- Accelerated operational proficiency by quickly mastering quality control, production workflows, and data entry systems.
- Addressed quality deviations and enhanced scheduling by resolving control issues and coordinating revised production plans.
Lead Operator
Shaw Industries
01.2015 - 01.2018
- Ensured labeling accuracy and regulatory compliance through detailed verification procedures across production batches.
- Preserved organized documentation and audit readiness by completing operational paperwork with high accuracy.
- Directed shift activities and maintained workflow continuity through daily task allocation and team oversight.
- Uphold strict safety protocols and quality benchmarks to sustain consistent production standards.
- Optimized packaging efficiency and product integrity by verifying correct pack usage for each production cycle.
- Drove higher output and reduced material waste by supervising and guiding four-member production team.
Production Line Operator
Aerotek
- Provided automotive component output meeting customer specifications through operation of P32R production line.
- Maximized equipment performance by managing stretch benders, presses, saw systems, and welding machinery.
Professional Driver
Independent Contractor
- Achieved flawless nationwide delivery record with zero delays or damages through load coordination and route execution.
- Complied with full regulatory compliance and operational safety while operating Class B box truck in team environment.
Timeline
Customer Service Supervisor
U.S.P.S.
01.2021 - Current
Operator
Audia Plastics
01.2019 - 01.2021
Lead Operator, QC
J & J Industries
01.2018 - 01.2019
Lead Operator
Shaw Industries
01.2015 - 01.2018
Production Line Operator
Aerotek
Professional Driver
Independent Contractor