Patricia Koren
Forest Lake,MN
Summary
Dynamic Customer Service Supervisor at United Healthcare Group/PreferredOne, recognized for enhancing team productivity and customer satisfaction through effective problem-solving and leadership. Skilled in training and mentoring, I foster collaboration and loyalty, ensuring seamless support and resolution of complex issues while maintaining strong customer relations.
Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
32
32
years of professional experience
Work History
Customer Service Supervisor
United Healthcare Group/PreferredOne
07.1993 - 03.2025
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Education
St. Bernards
Saint Paul, MNSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Team leadership
- Training and mentoring
- Customer relations
Timeline
Customer Service Supervisor
United Healthcare Group/PreferredOne
07.1993 - 03.2025
St. Bernards
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