Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Eric Hernandez

Pittsburg,CA

Summary

Experienced logistics and customer service professional with a strong background in overseeing high-volume operations, optimizing workflows, and ensuring regulatory compliance. Seeking to leverage my expertise in specimen handling, logistics, and process optimization as a Regional Lab Support Specialist to contribute to streamlined operations, quality assurance, and timely specimen management in a fast-paced laboratory environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Logistics Service Representative

Medspeed
10.2023 - Current
  • Serve as the primary point of contact for couriers, lab technicians, and medical staff and supervised cross collaboration between all parties.
  • Oversee specimen drop-offs and pick-ups between couriers and laboratories across the Bay Area while adhering to compliance regulatory standards for specimen handling, transportation, and delivery.
  • Manage Excel tracking sheets, accurately recording shipments, destinations, and delivery times for smooth operations.
  • Optimize delivery routes and improve operational workflows to increase efficiency, resolve delays, and met service level expectations.

Lead Delivery Specialist

Amplio Logistics
10.2021 - 10.2023
  • Strategically managed routes to meet and exceed shipment deadlines, optimizing delivery times to improve operational efficiency.
  • Delivered for Amazon Warehouse while managing a commercial van, performing up to 200 deliveries per day across Contra Costa County and the East Bay. Loaded and unloaded totes weighing up to 100 pounds.
  • Successfully maneuvered routes with up to 250 stops daily, servicing residential, industrial, and business customers within a 6-hour window.

Retail Sales Associate

Bonobos
02.2019 - 10.2021
  • Delivered personalized client experiences through one-on-one fitment consultations, tailoring recommendations to individual preferences and needs.
  • Managed customer appointments, greeted visitors, and addressed inquiries about custom fittings, ensuring a positive shopping experience.
  • Oversaw store inventory, ensuring stock levels were maintained and products were readily available for customers.

Education

California State University - East Bay
Hayward, CA
02.2020

High School Diploma -

Pittsburg High School
Pittsburg, CA
07-2017

Skills

  • Organization Skills Expert
  • Technical Laboratory Skills Expert
  • Accuracy and Attention to Detail Expert
  • Venipuncture Expert
  • Interpersonal Communication Expert
  • Integrate pre and post-analytic automation systems Expert

Certification

  • Certified Phlebotomy Technician I - CPT-02497930
  • National Institute for Healthcare Education
  • American Heart Association Basic Life Support (CPR and AED) Program

LANGUAGES

English Native speaker
Spanish Highly proficient

Timeline

Lead Logistics Service Representative

Medspeed
10.2023 - Current

Lead Delivery Specialist

Amplio Logistics
10.2021 - 10.2023

Retail Sales Associate

Bonobos
02.2019 - 10.2021

California State University - East Bay

High School Diploma -

Pittsburg High School

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Eric Hernandez