Ferrari Dickens
Oakland,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Logistics Service Representative
Medspeed LLC.
Richmond
01.2021 - Current
- Checking Exceptions on drivers, Review Vehicle Log, Look over there delivery, Transport a wide range of medical supplies, specimens, and materials, A LSR Leader dispatch
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Led on- and off-site customer support teams across multiple time zones.
- Updated databases with new and modified customer data.
Amazon Delivery Driver
TBS
San Leandro
06.2015 - 07.2020
- Delivery packages to customers
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Recycling
Civicorps Recycles
Oakland
03.2013 - 03.2015
- Sorting recyclables off conveyer belt, Helping out on routes being a passenger, Cleaning the break room, Operate forklift
- Oversaw utilization and maintenance of recycling vehicles, consistently achieving budget and performance goals.
- Researched and implemented procedures for identifying new collection sites and services to meet operational targets.
- Oversaw campaigns to promote recycling and waste reduction programs in communities and private environments.
- Conducted site surveys and waste audits to determine trash, organics and recycling service levels and identify strategies to improve diversion.
- Developed community and corporate recycling plans and goals to minimize waste and conform to resource constraints.
Landscaping Crew Leader
Corpsmember
Oakland
03.2011 - 03.2013
- Provided leadership for ten person crew, Worked on a variety of Landscape Conservation Projects, Maintained East Bay Regional Park trails, Participated in local flood control
- Cut and trimmed lawns using power mowers and edgers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Answered customer questions regarding care and general knowledge of landscape.
- Cleared pathways of overgrowth, debris and snow to reduce hazards.
- Pruned trees and bushes to improve visibility and shape.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
Assembly Line Worker Warehouse
Rayburn's Quality Food
Hayward
10.2008 - 02.2009
- Completed component assembly with minimal supervision to meet deadlines.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Used established assembly instructions to complete jobs.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Assembled component parts of items and completed hand-finishing of final products.
- Recognized defective material and reported issues to management.
- Built and packaged products to comply with multiple work orders and deadlines.
- Completed accurate assembly work by positioning and aligning components.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Cashier
DD's Discount
Hayward
04.2008 - 09.2008
- Maintained daily accuracy of cash register, Provided excellent customer service, Maintained high standards of cleanliness of the store, Developed daily cash flow report
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
High school or equivalent - General Education classes
Merritt College
09.2015
High school diploma -
Civicorps Learning Academy
Skills
- Dispatch Communication
- Package Scanning
- Vehicle Maintenance
- Goods Transport
- Quality Assurance
- Equipment Monitoring
- Database Management
- Certified Forklift operator
- Delivery Driver Experience
- Driving
- Landscape Maintenance
- Order Picking
- Warehouse Experience
- Load & Unload
- Guard Card (Less than 1 year)
- Security
- Packaging
- Relationship Building
- Issue and Complaint Resolution
Certification
CDL, Commercial Driver's License, Class C, 07/2024, CA
Additional Information
- Trained in proper usage of power tools: chain saws, pole saws, and weed eaters
- Team player with leadership skills
Timeline
Lead Logistics Service Representative
Medspeed LLC.
01.2021 - Current
Amazon Delivery Driver
TBS
06.2015 - 07.2020
Recycling
Civicorps Recycles
03.2013 - 03.2015
Landscaping Crew Leader
Corpsmember
03.2011 - 03.2013
Assembly Line Worker Warehouse
Rayburn's Quality Food
10.2008 - 02.2009
Cashier
DD's Discount
04.2008 - 09.2008
High school or equivalent - General Education classes
Merritt College
High school diploma -
Civicorps Learning Academy
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