CHRISTOPHER SMITH
LEXINGTON,KY
Summary
Over 25 years of solid experience in Customer Service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Patient Relations Assistant
University of Kentucky
02.2021 - 11.2025
- Performed Outbound calls to schedule patient appointments, performed insurance verification, patient registration and communicating information with patients in person
- Responsible for uploading Medical Records and documenting patient files
- Responsible for collection of co-pays from patients
- In-person Scheduling patients for clinic follow-ups and lab appointments
- Strictly adhered to all HIPPA guidelines and procedures
- Improved communication between patients and healthcare providers, ensuring a positive experience for all involved.
STEPS Patient Relations Assistant
University of Kentucky
07.2021 - 02.2022
- Responsible for scheduling appointments, insurance verification, patient registration and communicating information with patients in person.
- Facilitated patient inquiries and concerns, ensuring timely and accurate responses.
- Collaborated with healthcare providers to streamline communication processes for improved care delivery.
- Coordinated appointment scheduling and follow-ups to enhance patient experience.
- Managed electronic health records system, ensuring data accuracy and compliance with regulations.
Dispatch Operations Specialist
AAA
04.2017 - 06.2021
- Responded to over 200 daily caller requests with information about assistance and time frames.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Directed all dispatching, routing and tracking of 30 fleet vehicles.
- Documented all changes in computer tracking system.
- Maintained, updated and detailed records of calls in physical and electronic database.
- Established long-term customer relationships through prompt and courteous service.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Customer Service Representative
TwinSpires.com Inc.
04.2016 - 01.2017
- Conferred with customers by telephone and in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determined charges for services requested, collect deposits or payment, or arrange for billing.
- Explained and interpret house rules such as game rules or betting limits for patrons.
- Compiled customer feedback and recommended service delivery improvements to management.
Customer Service Representative
Amazon.Com Inc.
10.2014 - 01.2016
- Responded to customer requests for products, services and company information.
- Entered customer interaction details in company software to track requests, document problems and record solutions offered.
- Contacted customers to respond to inquiries or notify them of claim investigation results or any planned adjustments.
- Worked as SME (Subject Matter Expert)
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Managed high-volume calls, demonstrating effective communication and problem-solving skills.
Education
High School - General Studies
Belfry High School
Belfry, KY05-1992
No Degree - Business Management
Southern West Virginia Community & Technical College
Williamson, WVSkills
- Dispatch communication
- Dispatch procedures
- Customer Service
- Complaint resolution
- Order fulfillment
- Technical support
- Medical Office Reception
- Follow-up skills
- Policy adherence
- Data entry proficiency
- Stress tolerance
- Strong interpersonal skills
Timeline
STEPS Patient Relations Assistant
University of Kentucky
07.2021 - 02.2022
Patient Relations Assistant
University of Kentucky
02.2021 - 11.2025
Dispatch Operations Specialist
AAA
04.2017 - 06.2021
Customer Service Representative
TwinSpires.com Inc.
04.2016 - 01.2017
Customer Service Representative
Amazon.Com Inc.
10.2014 - 01.2016
High School - General Studies
Belfry High School
No Degree - Business Management
Southern West Virginia Community & Technical College