CHRISTOPHER SMITH
LEXINGTON,KY
Summary
Over 25 years of solid experience in Customer Service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Lincare
Lexington, KY
03.2026 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Entered details into computer systems and managed database of information pursuant to HIPAA guidelines.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed patient referrals and authorizations to enable smooth patient transition to home care.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Patient Relations Assistant
University of Kentucky
Lexington, KY
02.2021 - 11.2025
- Performed Outbound calls to schedule patient appointments, performed insurance verification, patient registration and communicating information with patients in person
- Responsible for uploading Medical Records and documenting patient files
- Responsible for collection of co-pays from patients
- In-person Scheduling patients for clinic follow-ups and lab appointments
- Strictly adhered to all HIPPA guidelines and procedures
- Improved communication between patients and healthcare providers, ensuring a positive experience for all involved.
STEPS Patient Relations Assistant
University of Kentucky
Lexington, KY
07.2021 - 02.2022
- Responsible for scheduling appointments, insurance verification, patient registration and communicating information with patients in person.
- Facilitated patient inquiries and concerns, ensuring timely and accurate responses.
- Collaborated with healthcare providers to streamline communication processes for improved care delivery.
- Coordinated appointment scheduling and follow-ups to enhance patient experience.
- Managed electronic health records system, ensuring data accuracy and compliance with regulations.
Dispatch Operations Specialist
AAA
Lexington, KY
04.2017 - 06.2021
- Responded to over 200 daily caller requests with information about assistance and time frames.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Directed all dispatching, routing and tracking of 30 fleet vehicles.
- Documented all changes in computer tracking system.
- Maintained, updated and detailed records of calls in physical and electronic database.
- Established long-term customer relationships through prompt and courteous service.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Education
High School - General Studies
Belfry High School
Belfry, KY05-1992
No Degree - Business Management
Southern West Virginia Community & Technical College
Williamson, WVSkills
- Dispatch communication
- Dispatch procedures
- Customer Service
- Complaint resolution
- Order fulfillment
- Technical support
- Medical Office Reception
- Follow-up skills
- Policy adherence
- Data entry proficiency
- Stress tolerance
- Strong interpersonal skills
Timeline
Customer Service Representative
Lincare
03.2026 - Current
STEPS Patient Relations Assistant
University of Kentucky
07.2021 - 02.2022
Patient Relations Assistant
University of Kentucky
02.2021 - 11.2025
Dispatch Operations Specialist
AAA
04.2017 - 06.2021
High School - General Studies
Belfry High School
No Degree - Business Management
Southern West Virginia Community & Technical College