JONATHAN RODRIGUEZ
Conway,South Carolina
Summary
Dedicated Law Enforcement Professional skilled in leadership and mentorship, fostering teamwork and continuous learning among peers. Cultivated strong relationships within community and workplace, driving collaboration and support. Customer Service Specialist excelling in prioritizing tasks and managing escalated support issues in fast-paced environments.
Overview
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Customer Service Representative
USDA
Conway, South Carolina
11.2024 - 09.2025
- Responded to USDA customer inquiries about programs, services, and eligibility requirements.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Maintained courteous service while handling sensitive USDA program questions.
- Reviewed USDA case files and updated records in customer service databases.
- Tracked complaints and service requests through USDA communication systems.
- Supported USDA staff with scheduling, document requests, and account updates.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
Contact Representative
Internal Revenue Service
Guaynabo, PR
05.2023 - 11.2023
- Plans work to be accomplished by subordinates, sets and adjusts short-term priorities, and prepares schedules for completion of work.
- Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
- Evaluates work performance of subordinates and makes recommendations for outstanding performance recognition or disciplinary action.
- Advised and instructed employees on work and administrative matters to enhance team effectiveness.
- Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignment to such positions.
- Resolved employee complaints and referred significant grievances to higher-level supervisors for further action.
- Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases.
- Identified developmental and training needs of employees, arranged necessary training, and initiated improvements to enhance work quality.
- Develops or participates in setting performance standards.
Police Officer
Department of the Army (DES)
Guaynabo, PR
04.2018 - 05.2023
- Communicated with victims, suspects, and witnesses to gather and relay critical information on criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Executed law enforcement patrol functions in assigned locations, ensuring community safety and visibility.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Prepared investigative reports and sketches to support criminal research.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Assisted Officers in inspections, intelligence analysis, and passenger examinations to enhance operational effectiveness.
- Operating scanning equipment to review contents of packages; screening incoming parcels for completeness of declarations, admissibility, entry status, and contraband.
- Checked declarations and cargo manifests for completeness and compliance with regulations. Coordinating and processing data (permits, entries, declarations) into various automated systems.
- Worked 40 hours per week to ensure consistent law enforcement coverage.
Logistics Specialist
United States Navy
Norfolk, US
11.2006 - 11.2010
- Organized and maintained order documentation to ensure accuracy and compliance.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Collaborated with team members to streamline process integration and enhance workflow efficiency.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists, and load tags, to support timely operations.
- Scheduled material deliveries, equipment repair and shipment transportation.
- Worked with team members to improve process integration and flow.
- Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
- Organized and maintained order documentation.
Education
Bachelor of Science - Forensic Science
Interamericana De Puerto Rico
Bayamon, Puerto Rico 01.2011 - 05.2014
Skills
- Customer service
- Dispatch Communication
- Communication skills
- Bilingual in Spanish and English
- Microsoft Office
- Problem-Solving
- Report Writing
- Records management
- Multi-task management
- Judgment and Decision Making
- Firearms Training Specialist
- Surveillance Expert
- Defense and Arrest Tactics (DAAT)
- Seizure laws knowledge
- Writing expertise
- Supply Inventory Control
Timeline
Customer Service Representative
USDA
11.2024 - 09.2025
Contact Representative
Internal Revenue Service
05.2023 - 11.2023
Police Officer
Department of the Army (DES)
04.2018 - 05.2023
Bachelor of Science - Forensic Science
Interamericana De Puerto Rico
01.2011 - 05.2014
Logistics Specialist
United States Navy
11.2006 - 11.2010