Eric Hernandez
Eagle Pass,United States
Summary
Experienced Security Operations Manager with a strong background in crisis intervention and conflict resolution within correctional facilities. Implements strategies that enhance safety for staff and inmates while improving operational efficiency. Excels in high-pressure situations, maintaining organization to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Correctional Officer/CERT Member
Geo Group Eagle Pass Facility
Eagle Pass, United States
04.2019 - Current
- Managed conflicts and negotiated resolutions to prevent violence, ensuring safety for all individuals.
- Disciplined prisoners to maintain order and uphold facility standards. using appropriate methods to uphold facility standards.
- Enforced policies to maintain order and security within correctional facility.
- Conducted head counts and checked cells for missing inmates.
- Operated security control systems to monitor facility entrances, exits, and movements.
- Implemented security protocols during emergencies and lockdowns effectively.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Provided first-response medical care during emergencies until professional staff arrived.
- Assisted in processing new inmates by taking photographs and collecting personal information.
- Collaborated with staff to ensure compliance with state and federal regulations.
- Reported quality of inmate work and documented violations committed by prisoners.
Houseman
Lucky Eagle Casino Hotel
Eagle Pass, United States
01.2019 - 09.2019
- My duties and responsibilities as a houseman are to maintain and clean the hotel.
- Assisted housekeepers by flipping mattresses, separating soiled linens, and restocking housekeeping supplies to ensure efficient room turnover.
- Cleaned hallways, elevator doors, and lobby furniture; removed trash and maintained cleanliness in high-traffic areas to enhance guest experience.
- Responded to guest requests and provided customer service to promote guest satisfaction and comfort.
Guard
Daniel B. Hastings
Eagle Pass, United States
06.2018 - 09.2018
- Inspected trailers for damages, captured inspection photos, recorded drivers and trailer numbers in Microsoft Word and Excel, patrolled area, and guided drivers to designated pick-up trailers.
- Inspect trailers for damages, take inspection photos, log drivers and trailer numbers on to Microsoft Word and Microsoft Excel.
- I formally held a position that of a guard assigned to a private import/export company called Daniel B. Hastings.
- Cultivated strong relationships with employees and managers to enhance collaboration and operational efficiency.
- I was able to adhere to managers instructions and directives and applied it to my job duties.
- Facilitated movement of goods within private import/export company to support timely operations.
Server
The Smoke Barn BBQ
Eagle Pass, United States
02.2017 - 05.2018
- Delivered food and beverage service to guests in a restaurant setting.
- Welcomed guests, ensuring comfort and attentive service throughout their dining experience.
- Monitored guest satisfaction to provide optimal service and enhance overall dining experience.
- Serviced guests in a friendly, efficient manner while maintaining cleanliness and safety standards.
- Maintained high standards for food and beverage quality to enhance guest satisfaction.
- Working with other employees along with attending different kinds of customers allowed me to practice my bilingual skills.
Explorer
U.S. Customs and Border Protection
Eagle Pass, United States
03.2016 - 09.2016
- Engaged in the Customs and Border Protection (CBP) Explorer program in Eagle Pass, Texas, and received hands-on training in activities aligned with CBP officers' daily responsibilities.
- Engaged in diverse training activities, including pat downs, firearms training, vehicle extractions, and mechanics of arrest, coupled with classroom instruction in immigration law.
- I completed 80 hours of law enforcement training in the U.S. Customs and Border Protection Explorer Academy in two weeks from June 6, 2016 to June 17, 2016.
- Pursued intensive fitness training to build discipline and improve physical readiness.
- Completed comprehensive training to enhance readiness for a law enforcement career with CBP.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TX, United States06.2018
Skills
- Microsoft Office proficiency
- Security protocol enforcement
- Inmate management
- Surveillance operations
- Team collaboration
- Effective communication
- CCTV monitoring
- Policy enforcement
- Patrol procedures
- Radio communication
- Defensive tactics training
- Weapons training
- Quick learning ability
- Multitasking skills
References
- Jesse Martinez, Geo Group, Supervisor, 830.971.6500
- Mario Rosas, Customs and Border Protection, CBP Officer, 830.352.5913
- Oscar De Hoyos, The Smoke Barn, Owner, 830.319.1431
- Michelle Calderon, Lucky Eagle Casino Hotel, Executive Housekeeper, 830.773.2255
Work Schedule
Full-Time
Job Type
Permanent
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Correctional Officer/CERT Member
Geo Group Eagle Pass Facility
04.2019 - Current
Houseman
Lucky Eagle Casino Hotel
01.2019 - 09.2019
Guard
Daniel B. Hastings
06.2018 - 09.2018
Server
The Smoke Barn BBQ
02.2017 - 05.2018
Explorer
U.S. Customs and Border Protection
03.2016 - 09.2016
High School Diploma -
Eagle Pass High School