Eric Hess
Boynton Beach,FL
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Community Association Manager
WPM Real Estate Management
Owings Mills, MD
06.2023 - Current
- Manage the overall operation of large to medium size condominium/HOA communities.
- Oversee insurance, maintenance, financial, legal and resident issues.
- Build strong relationships with clients to increase company awareness.
- Create yearly budgets and hold annual meetings for the election of new community directors.
- Maintain building operations and ensure daily vendor services are met.
- Prepare monthly financial and community status reports.
- Negotiate, review bids and implement vendor contracts and proposals for services desired.
- Interface with owner issues and provide solutions.
- Pay invoices on behalf of the associations.
- Organize association meetings.
- Make recommendations to the board of directors for various issues.
- Inspect properties and report as well as document any issues to the appropriate parties, including the Board.
Portfolio Community Manager
American Community Management
Linthicum Heights, MD
11.2019 - 06.2023
- Management of the overall operation of 10 medium size condominium/HOA communities.
- Address insurance, maintenance, financial, legal and resident issues.
- Build strong relationships with clients to increase company awareness.
- Prepare annual budgets with arranging and running annual meetings.
- Run building operations, including vendor services.
- Preparation of monthly financial and community status reports.
- Negotiation and analysis of various vendor bids and implementation of vendor contracts.
- Address homeowner issues and create resolutions.
- Payment of invoices.
- Organize association meetings.
- Provide recommendations to the board of directors for various issues.
- Inspection of properties and report as well as document any issues to the appropriate parties.
Portfolio Community Manager
HPS Management Company
Havre de Grace, MD
02.2019 - 11.2019
- Management of approximately 13 homeowners associations, each ranging in size from 50 to 400 homes with various amenities.
- Review and processing of architectural requests and enforcement of violations.
- Payment of invoices.
- Organization of owner meetings.
- Preparation of annual budgets.
- Handling of owner issues and resolutions.
- Solicitation of bids from vendors.
- Inspection of properties and reporting to appropriate parties.
- Preparation of periodic financial reports.
- Advise board of directors for multiple issues.
Portfolio Condominium Management Supervisor
Wallace Campbell and Co
Towson, MD
08.2013 - 02.2019
- Manage the overall operation of 11 condominium communities, totaling over 700 units.
- Management of insurance, maintenance, financial, legal and resident issues.
- Build strong relationships with clients to increase company awareness and reputation.
- Coordinate meetings and communications between residents and vendors.
- Implementing the process for violations of documents applicable to each community.
- Ensure relationship between the Association and the operation of retail businesses in the community.
- Creation of annual budgets and holding of meetings to approve budgets.
- Negotiate, review bids and implement vendor contracts and proposals for services desired.
- Interface with homeowner issues and provide solutions.
Education
Bachelor of Arts - History
McDaniel College
Westminster, MD05-2009
Skills
- Budget management
- Vendor negotiation
- Community inspections
- Customer relationship management
- Problem solving
- Relationship building
- Financial reporting
- Property management expertise
- Vendor management
- Adaptable
- Building operations
Certification
Cmca
Timeline
Community Association Manager
WPM Real Estate Management
06.2023 - Current
Portfolio Community Manager
American Community Management
11.2019 - 06.2023
Portfolio Community Manager
HPS Management Company
02.2019 - 11.2019
Portfolio Condominium Management Supervisor
Wallace Campbell and Co
08.2013 - 02.2019
Bachelor of Arts - History
McDaniel College