Eric Hibbs
Sergeant Bluff
Summary
Dynamic team leader with extensive experience in operations, scheduling, and performance management, dedicated to optimizing processes and enhancing efficiency in high-volume environments. Proven track record of implementing strategic initiatives that drive productivity and foster collaboration among team members. Skilled in analyzing workflows and identifying opportunities for improvement, resulting in measurable gains in operational effectiveness. Committed to cultivating a results-oriented culture that empowers teams to achieve goals and exceed expectations.
Overview
10
10
years of professional experience
Work History
Business Expert
USCellular / T-Mobile
Sioux City, IA
01.2023 - Current
- Assisted business customers with account management and wireless solutions
- Provided personalized wireless recommendations to all customers
- Maintained up-to-date knowledge of wireless products and promotions
- Supported team members in achieving daily sales goals
- Utilized the companies tools to track customer information and sales
- Delivered excellent customer service through phone and in-person communication
- Handled customer concerns and resolved issues promptly
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
Director / Team Member
Chick-fil-A
08.2021 - 10.2023
- Managed inventory receipt and systematically organized stock to streamline operations.
- Coordinated shift assignments and guided team members to fulfill daily performance targets.
- Directed shift operations to maintain seamless workflow and enhance team productivity.
- Managed guest relations by actively listening to concerns and implementing solutions to enhance overall experience.
- Leveraged experience as mall location director to support outside store team operations and improve service delivery.
Shift Leader
Hardee’s
08.2015 - 07.2019
- Managed shift operations and evaluated team performance to enhance productivity and morale.
- Administered daily cash operations, including safe management and deposit reconciliation.
- Developed and implemented training programs for new employees, focusing on store procedures and operational standards.
- Monitored and enforced compliance with food safety and quality standards to ensure product integrity.
Education
High School Diploma -
Ridge View
Holstein05-2017
Skills
- Operations management
- Data analytics
- Product management
- Competitive analysis
- Planning and execution
- Customer service management
- Training and mentoring
- Continuous improvement
- Solution implementation
- Training proficiency
- Negotiation
- Account retention
Languages
English
Native or Bilingual
Timeline
Business Expert
USCellular / T-Mobile
01.2023 - Current
Director / Team Member
Chick-fil-A
08.2021 - 10.2023
Shift Leader
Hardee’s
08.2015 - 07.2019
High School Diploma -
Ridge View