Eric Hilerio
Saint Cloud,FL
Summary
Strategic and results-driven Senior Operations Leader with 19+ years of experience driving complex, multimillion-dollar projects in theme parks, hospitality, and entertainment. Proven expertise in managing cross-functional teams, creative development, and construction/fabrication lifecycle for large-scale attractions. Adept at aligning technical execution with creative vision, delivering projects on time and within budget while exceeding guest experience targets. Recognized for building high-performing teams and fostering collaboration across engineering, design, safety, and facility operations.
Overview
17
17
years of professional experience
Work History
Manager, Ride & Show Engineering
Universal Creative
Orlando, FL
08.2022 - Current
- Directed end-to-end execution of $15M+ attraction systems (CCTV, access control, command centers), overseeing design, vendor selection, installation, and commissioning.
- Collaborated with Creative, Safety, Engineering, and Construction teams to integrate technical systems with show set design, ensuring seamless guest experiences.
- Reduced project costs by 12% through value engineering and vendor negotiations while maintaining timeline integrity.
- Mentored 15+ engineers and technical staff in safety protocols and creative problem-solving.
Sr Manager Integrator
Sena-tech
Melbourne, FL
05.2019 - 08.2019
- Delivered 200+ access control and surveillance systems for $30M+ projects, aligning technical specs with creative/operational requirements.
- Coordinated with architects, engineers, and contractors to streamline project workflows, reducing delivery timelines by 20%.
- Directed market research and analysis to identify trends and inform business decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Systems Integrator Project Manager
COMDESIGN INFRASTRUCTURE SOLUTIONS
Orlando, FL
06.2014 - 05.2019
- Oversaw IP-based surveillance/access control systems, ensuring compliance with creative/technical design standards.
- Configured servers/SQL databases for system integration and end-user training.
- Performed system analysis and design tasks to integrate multiple systems into one cohesive solution.
- Maintained up-to-date documentation related to all aspects of the system integration process.
- Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
IT Telecommunications Manager
Peabody Orlando
Orlando, FL
05.2008 - 05.2014
- Modernized telecom infrastructure by migrating legacy systems to Avaya platforms, improving reliability for 1,600+ guest rooms and 300,000 sq. ft. event space.
- Collaborated with vendors to select cost-effective products that meet customer specifications.
- Conducted research on emerging technologies in order to improve existing systems or recommend new ones.
- Identified pricing options and negotiated strong and contracts.
Education
Bachelor of Science - Computer & Electronics Engineering Technologies
ITT Technical Institute
Maitland, FL01-2003
Skills
- Team leadership
- Task delegation
- Business administration
- Schedule preparation
- Operations management
- Conflict resolution
- Data analysis
- Negotiation
Languages
Spanish
Native/ Bilingual
Timeline
Manager, Ride & Show Engineering
Universal Creative
08.2022 - Current
Sr Manager Integrator
Sena-tech
05.2019 - 08.2019
Systems Integrator Project Manager
COMDESIGN INFRASTRUCTURE SOLUTIONS
06.2014 - 05.2019
IT Telecommunications Manager
Peabody Orlando
05.2008 - 05.2014
Bachelor of Science - Computer & Electronics Engineering Technologies
ITT Technical Institute
Similar Profiles
Kimberly GritzerKimberly Gritzer
Creative Director, Harry Potter and the Battle at the Ministry at Universal CreativeCreative Director, Harry Potter and the Battle at the Ministry at Universal Creative
Emily PulcastroEmily Pulcastro
Show Writer Intern at Universal CreativeShow Writer Intern at Universal Creative
Warin NewcombWarin Newcomb
Project Engineer, Facilities at Universal CreativeProject Engineer, Facilities at Universal Creative