Wanda Lunden
Saint Cloud,FL
Summary
Results driven and dedicated Bachelors prepared health care leader with experience in clinical management and administrative positions. Combined clinical expertise and business acumen to align medical goals with corporate objectives. Proven track record of reversing underperforming operations by improving process, cutting costs, program startup and improvement, and ensuring optimum patient care. Skills and areas of expertise include: Professional, personable, and articulate in presentation. Areas of strength include: clinical expertise, TBI/CHI and CVA expert, CLT, RAC-CT; SAEB0 FLEX CERTIFIED, VITAL STIM CERTIFIED, BLANKENSHIP FUNCTIONAL CAPACITY CERTIFICATION, CHT ELIGIBLE, PAIN AND RETURN TO WORK PROGRAMMING WITH A 75% SUCCESS RATE
Overview
44
44
years of professional experience
Work History
Director of Rehab Operations
Palm Healthcare Management
01.2013 - Current
- Fiscal and fiduciary responsibilities, recruitment, downsizing, recruitment, administration over a 14 SNF (120-140 bed) centers a total of 1/1-50 bed ALF Oversee the development of programs, staff development, strategic goals, budgeting, quality, and facilities management
- Mentoring of 1Clinical Managers, 14 Executive Directors, 14 DORs and over 350 FTEs
- Reduction of labor expenses by 10% and increased productivity of 36% achieved by establishment of clinical rounding to take care of our precious long term care elderly, developing outpatient programs, CLT, Vivstim, LSVT and continuum of care with our HHC agencies and HHC partners.
- Teambuilding and belief change were accomplished as redesign and new regulations forced a change in work flow and priorities
- Incorporation of new staff competencies for skills and education, policy & procedures review and approval
- FLOTA Board: Membership Chair
- Promotes collaborative problem resolution through an effective performance improvement process
- Ensures compliance with all local, state, and federal programs (i.e., ACHA, OSHA, The Joint Commission, DHR, CMS)
- Play a pivotal role in ensuring positive Rehab-Nursing relations through the use of multidisciplinary teams and visibility on all shifts
- Worked to educate and coach staff about the HCAHPS and CORE measures
- Met EBITDA all years of leadership
- Reduced turnover in clinical areas from 35% to 7%
Rehabilitation Therapist, Outpatient
Sacred Heart Emerald Coast Hospital
09.2013 - 12.2013
- Provided intensive hand therapy and OT outpatient services
- Developed and maintained productivity
- Facilitate and manage financial profitability
- Assisted w/ fieldwork development
- Presented specialty rehab in-services for marketing
- Provided Pediatric OT services
- Provided inpatient OT services in acute care hospital
Outpatient Coordinator
Emeritus ALF
05.2011 - 09.2013
- Develop, implement and manage start up policies and procedures for hospice, home care and outpatient services
- Develop and implement dementia management, orthopedic and hospice/end of life rehab programs and supportive documentation
- Reduced temporary agency utilization from 33% to 0% within 2 months through the implementation of staff scheduling procedures and cross-training
- Developed and implemented educational in-services instructing nursing management and leadership on the correlation between quality measures with routine rounding/screening for functional decline.
- Participated in the development of strategic quality improvement initiative program for the reduction of rident falls.
- Assisted staff in the development of a team that aided in a 25% increase in patient satisfaction by addressing referral issues and improving staff-patient interaction.
- Collaborated with Material Management and implemented process that decreased lost supply charges by 50% of par level
- Responsible for review of all local, state, and federal audits as well as documentation audits for quality
Rehabilitation Director
Courtenay Springs TMC
08.2010 - 05.2011
- Develop, implement and manage start up policies and procedures for SNF services
- Develop and implement dementia management, orthopedic and hospice/end of life rehab programs and supportive documentation
- Facilitate and manage financial profitability for both outpatient, homecare contract services at a free-standing ALF and IL
- Advocated for rights of patients
- Established rehab objectives and priorities based on the assessment of patient’s needs in relation to long and short-term treatment goals;
- Involved and directed IDT rehab care personnel in the administration of individual short term rehab therapy into the total treatment plan-of-care and successful discharge planning.
- Evaluated and documented patient progress toward attainment of expected outcomes utilizing interdisciplinary collaboration, appropriate quality indicators and multiple sources of data, including the patient’s assessment of progress
- Provided education opportunities to develop and enhance performance, problem-solving, and critical thinking skills of nursing staff
- Designed, implemented, coordinated and evaluated materials and programs for clients, health care professional and the community, based on identified needs
- Led an interdisciplinary taskforce for the identification of redundancies and revision of documentation to comply ACHA/CMS requirements.
- Coordinated and assessed clinical competency of staff and educational development
- Worked as the clinical consultant to analyze, identify, and resolve unique or complex rehab care problems
- Responsible for counseling patients and families
- Worked with physicians and other medical professionals to provide the effective rehab service
- Acted as resource person in the clinical specialist of staff, managements, and community members
Rehabilitation Program Manager
Aegis Therapies
05.2009 - 08.2010
- Develop, implement and manage start up policies and procedures for both home care and outpatient services
- Develop, implement and manage start up policies and procedures for SNF services
- Develop and implement dementia management, orthopedic and hospice/end of life rehab programs and supportive documentation
- Develop and maintain productivity
- Managed professional staff which includes PT/OT/ST
- Develop and maintain rapport with building staff, administration, residents and resident families
- Facilitate and manage financial profitability for both outpatient, homecare contract services at a free-standing ALF and IL
Home HealthCare Team Leader
Weusthoff Hospital
06.2008 - 05.2009
- Managed delivery of rehab services for Hospice services/Hospice House, ALF, ILs in Brevard County.
- Therapy team manager for all disciplines, managed over 18 fulltime, part time and PRN therapy staff
- Facilitate and manage financial profitability
- Develop and implement treatment plans at multiple sites for multi diagnosis, including ALF and hospital owned SNF setting
- Marketing with local physicians and third party payers
- Successfully treat multiple diagnoses, including post surgical. Expert in splinting
- Develop, Implement and manage start up policies and procedures for home care services
- Presented specialty rehab in services to staff and community on CVA, SCI and TBI interventions
- Developed and promoted new therapy programs including VitalStim, SaeboFlex (for both home care, inpatient and outpatient services at Weusthoff Hospital Systems.), Falls and Balance Programs.
Manager of rehabilitation
Dove Rehab Services Brevard and Indian River County
09.2003 - 06.2008
- Managed delivery of rehab services for outpatient services,4 ALF and 3 IL settings in Brevard and Indian River counties.
- Therapy team manager for all disciplines, managed over fulltime, part time and PRN therapy staff for 7 facilities, SNF settings and main outpatient clinic.
- Facilitate and manage financial profitability
- Marketing with local physicians and third party payers
- Presented specialty rehab in services to staff and community on CVA, SCI and TBI interventions
- Developed and promoted new therapy programs including VitalStim, SaeboFlex and Falls and Balance Programs.
OT/TR Director of Rehab Inpatient and Outpatient Services
HealthSouth SeaPines
11.2002 - 09.2003
- Developed intensive hand therapy program, in and outpatient
- Developed and maintained productivity
- Facilitate and manage financial profitability
- Recruited/retained high quality professional staff
- Developed and implemented policies and procedures
- Initiated student internships, assisted w/ fieldwork development
- Presented specialty rehab inservices to staff and community on CVA, SCI and TBI teams
- Clinical coordinator for TBI team
Occupational Therapist/Clinic Administrator/Internal Case Manager
Kessler Rehab Services
09.1997 - 11.2002
- Worked directly with CHTs delivering intensive hand therapy and custom splinting
- Developed and implemented worker’s comp. program, SNF contract setting and hospital inpatient setting
- Supervised rehab techs, OTAs and OT students
- Managed professional staff which included PT/OT/ST/ATC and office staff
- Successfully developed gross revenue in a highly competitive area
- Developed and maintained rapport w/ area businesses
- Facilitate and manage financial profitability at SNF contract settings and hospital inpatient setting.
Team Lead Occupational Therapy
HealthSouth
05.1994 - 09.1997
- Developed and implemented start up policies and procedures for both in and outpatient services, including hospice services
- Developed rehab programs
- Developed and maintained productivity
- Facilitate and manage financial profitability
Certified Occupational Therapy assistant and Occupational Therapist
Saint Vincent Hospital/Rehab Center
12.1981 - 05.1994
- Successfully treated multiple diagnoses in rehab.
- Develop and implement dementia management, orthopedic and hospice/end of life rehab programs and supportive documentation
- Interdisciplinary community reintegration team/program
- Founding member for hospital-based oncology team.
- Supervised students
Education
Bachelor of Science Degree - Occupational Therapy
Misericordia University
Pennsylvania01.1992
Associate of Science - Occupational Therapy
Aloysius University
Pennsylvania01.1982
Skills
- Relationship management
- Strategic planning
- Verbal and written communication
- Decision-making
Timeline
Rehabilitation Therapist, Outpatient
Sacred Heart Emerald Coast Hospital
09.2013 - 12.2013
Director of Rehab Operations
Palm Healthcare Management
01.2013 - Current
Outpatient Coordinator
Emeritus ALF
05.2011 - 09.2013
Rehabilitation Director
Courtenay Springs TMC
08.2010 - 05.2011
Rehabilitation Program Manager
Aegis Therapies
05.2009 - 08.2010
Home HealthCare Team Leader
Weusthoff Hospital
06.2008 - 05.2009
Manager of rehabilitation
Dove Rehab Services Brevard and Indian River County
09.2003 - 06.2008
OT/TR Director of Rehab Inpatient and Outpatient Services
HealthSouth SeaPines
11.2002 - 09.2003
Occupational Therapist/Clinic Administrator/Internal Case Manager
Kessler Rehab Services
09.1997 - 11.2002
Team Lead Occupational Therapy
HealthSouth
05.1994 - 09.1997
Certified Occupational Therapy assistant and Occupational Therapist
Saint Vincent Hospital/Rehab Center
12.1981 - 05.1994
Bachelor of Science Degree - Occupational Therapy
Misericordia University
Associate of Science - Occupational Therapy
Aloysius University
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