Eric Hodge
Bristol,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Owner/Operator
Handsome Hodge's Entertainment
07.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Correctional Deputy Sheriff
Bristol Virginia Sheriff's Office
07.2018 - 04.2021
- Completed daily work report sheets and delegated tasks to employees.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Handled inmate counts and searches for missing inmates.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Coordinated responses to emergency situations arising in different facility locations.
Sales Manager
Allen Hodge Motors
01.2012 - 07.2018
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Allen Hodge Motors
12.2004 - 12.2011
- Organized vehicles to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Some College (No Degree) - Business Management
King University
Bristol, TNSkills
- Negotiation
- Expectation Management
- Business Launch
- Hiring and Staffing
- Sales Growth
- Consultative Selling
- Sales Records Management
- Client Base Retention
- Product Recommendations
- Contract Negotiation Expertise
Timeline
Owner/Operator
Handsome Hodge's Entertainment
07.2021 - Current
Correctional Deputy Sheriff
Bristol Virginia Sheriff's Office
07.2018 - 04.2021
Sales Manager
Allen Hodge Motors
01.2012 - 07.2018
Sales Associate
Allen Hodge Motors
12.2004 - 12.2011
Some College (No Degree) - Business Management
King University
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