Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Hopkins

Lakewood,CO

Summary

Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.

Overview

8
8
years of professional experience

Work History

Shift Leader

Qudoba
Lakewood, CO
05.2023 - Current
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Adhered to all health code regulations while preparing food items for customers.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
  • Implemented strategies to take advantage of new opportunities.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Delegated tasks to employees and monitored activities and task completion.
  • Reviewed time sheets for accuracy before submitting them for payroll processing.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Deli Clerk

King Soopers
Lakewood, CO
01.2023 - 09.2023
  • Inspected labels on deli products to verify accuracy of pricing.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Tailored orders to address customer allergies and gluten concerns.
  • Followed recipes and customer requests to prepare meals.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Maintained cleanliness of the deli area and equipment.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.

Donation Attendant

Arc Thrift
Lakewood, CO
02.2022 - 06.2023
  • Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.
  • Coordinated logistics related to pickup and delivery of donated items.
  • Made referrals to utilize community resources for resident's needs.
  • Identified opportunities for additional fundraising activities or campaigns.
  • Educated donors on charity's policy, programs and mission to promote organization and encourage support.
  • Consulted and collaborated with other professionals to provide continuity of patient-family care.
  • Developed appropriate treatment plans focusing on each individual's needs.
  • Attended meetings with other staff members regarding updates on donation activity.
  • Processed donor donations in a timely manner.

Liquor Store Clerk

Normans's
Lakewood, CO
11.2021 - 02.2022
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed daily opening and closing procedures according to established guidelines.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained records related to sales for store management.
  • Assisted management with pricing changes or markdowns according to corporate directives.
  • Restocked shelves with returned items after inspecting them for damage or expiration dates.
  • Cleaned and restocked aisles through shifts to maintain customer-ready store.
  • Tracked sales data using POS systems to identify trends in customer buying patterns.
  • Stocked shelves with new inventory and rotated existing stock to ensure freshness.
  • Organized store by returning merchandise to proper areas and restocked displays.

E-4

USMC Camp Lejuene
Jacksonville, NC
06.2016 - 06.2020
  • Collaborated with other crew members on tactics, techniques, and procedures related to artillery operations.
  • Assisted in setting up firing positions and camouflage techniques.
  • Inspected weapons systems prior to live fire training exercises.
  • Loaded, unloaded and prepared ammunition for firing.
  • Supervised loading procedures for ammunition onto vehicles for transport.
  • Repaired damaged parts or sections of artillery pieces using hand tools.
  • Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
  • Cleaned and maintained weaponry following official procedures for optimum reliability.
  • Provided instruction on the use of weapons systems to new personnel.
  • Inspected and repaired systems to maximize performance.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Maintained records of all rounds fired from cannons.
  • Operated communications equipment to coordinate fire missions.

Landscaper

Gerard's Lawn and Flowers
Jacksonville, NC
05.2019 - 10.2019
  • Cut grass in even lengths with power mowers or hand shears.
  • Adjusted amount of water consumption using irrigation methods to prevent waste.
  • Cared for lawns by mulching, aerating, weeding or grubbing.
  • Maintained artificial turf by vacuuming and disinfecting after use to prevent harmful bacteria growth.
  • Transported plants, turf and other materials to designated areas for installation.
  • Planted trees, shrubs, bushes and flowers in decorative planters and displays.
  • Weeded flower beds and vegetable gardens to remove unwanted vegetation.
  • Pruned trees, shrubs, hedges, bushes and vines to enhance their growth patterns.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Trimmed flowers and cleaned flower beds.
  • Performed preventative maintenance to keep equipment in excellent working condition.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Installed water features such as fountains and sprinkler systems.
  • Built retaining walls using stones or bricks for stability purposes.

Education

Bachelor of Science - Game Design

Full Sail University
Winter Park, FL
02-2025

High School Diploma -

Watertown High School
Watertown, MA
05-2016

Skills

  • Operations Support
  • Customer Service Management
  • Equipment Troubleshooting
  • Production Scheduling
  • Shift Checklists
  • Problem-Solving
  • Sales Expertise
  • Team Leadership
  • Client Service
  • Inventory Counts
  • Diplomatic and Fair
  • Client Support
  • Creative Problem-Solving
  • Cash Handling
  • Shift Scheduling
  • POS System Operation
  • Employee Attendance Monitoring
  • Team Supervision
  • Shift Paperwork Completion
  • Training Assistance
  • Rules Enforcement
  • Quality Inspections

Timeline

Shift Leader

Qudoba
05.2023 - Current

Deli Clerk

King Soopers
01.2023 - 09.2023

Donation Attendant

Arc Thrift
02.2022 - 06.2023

Liquor Store Clerk

Normans's
11.2021 - 02.2022

Landscaper

Gerard's Lawn and Flowers
05.2019 - 10.2019

E-4

USMC Camp Lejuene
06.2016 - 06.2020

Bachelor of Science - Game Design

Full Sail University

High School Diploma -

Watertown High School

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Eric Hopkins