Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Eric Hougrand

Casselberry

Summary

Dynamic security professional with extensive experience at Edgewater High School, excelling in CCTV monitoring and conflict resolution. Proven track record in enhancing site security and fostering positive customer relationships. Recognized for attention to detail and professionalism, ensuring safety and effective communication in high-pressure environments. First aid certified and committed to maintaining a secure atmosphere. Fantastic with customer service and making customers feel like they are a family.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Assistant

Edgewater High School, OCPS
Orlando
08.2023 - Current
  • Conducted regular inspections of locks, doors, windows, and other entry points for potential vulnerabilities.
  • Worked closely with management on developing strategies for improving site security measures.
  • Tracked visitors entering and exiting the facility using visitor logs and ID verification processes.
  • Monitored access control systems, CCTV cameras, fire alarms, and other security devices.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Monitored CCTV systems to ensure safety and security of premises.
  • Maintained high levels of alertness throughout shifts.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Monitored security cameras to identify and respond to suspicious activity.

Football Coach Volunteer

Edgewater High School
Orlando
04.2019 - 05.2025
  • Two time state finalist. Seven time district champion
  • Conducted regular meetings with players to discuss strategies, techniques, and game plans.
  • Maintained accurate records of all team activities including attendance, training regimens, and game results.
  • Analyzed game footage to identify trends in opponent play calling strategies and make adjustments accordingly.
  • Provided individual instruction on proper technique and position fundamentals during practices.
  • Motivated players by providing positive reinforcement throughout practices and games.

Customer Service Representative

Winn Dixie Supermarket
Fern Park
08.2021 - 06.2023
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Manage all registers and assist with pickups, loans, and counting of the tills and safe.

Education

Bachelor of Science - Sports Science And Exercise

University of Central Florida
Orlando, FL
05-2020

Skills

  • CCTV monitoring
  • Visitor management
  • Conflict resolution
  • Customer service
  • Attention to detail
  • Security protocols
  • Physical security
  • First aid certified
  • Reliable and responsible
  • Communication skills
  • Professionalism

Affiliations

  • I enjoy fishing, watching sports, and walking around theme parks.

Certification

  • Certified in CPR

Timeline

Security Assistant

Edgewater High School, OCPS
08.2023 - Current

Customer Service Representative

Winn Dixie Supermarket
08.2021 - 06.2023

Football Coach Volunteer

Edgewater High School
04.2019 - 05.2025

Bachelor of Science - Sports Science And Exercise

University of Central Florida

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